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Apprentice Medical Receptionist Lime Grove Medical Centre

We are looking for an enthusiastic and self-motivated person to join our Reception Team. This is an exciting opportunity for someone to start their career in General Practice, the Health Environment and Customer Service, whilst providing our patients with a positive experience.

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Closing date: 03 Dec 2021

Apprenticeship summary

  • Weekly wage

    £161.25

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Working hours could be on a rota between 8.00am until 4.30pm and 10.00am until 6.30pm, days TBC

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    13 Dec 2021

  • Date posted

    31 Aug 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001758803

  • Positions

    1 available

Duties will include:

  • Making patient appointments (same day, routine and cancellations)
  • Allocation of triage appointments
  • Giving routine test results
  • Taking home visit requests
  • Passing emergency calls i.e. chest pain/stroke to duty doctor
  • General enquiries
  • Resolving issues
  • Complaint management and resolution
  • Prescription queries
  • Appointment and clinic changes
  • To complete all associated administration in an accurate and timely manner
  • To provide outstanding customer care always, both internally and externally
  • To have a thorough knowledge of all practice procedures
  • To work in accordance of written protocols

Requirements and prospects

Desired skills

  • Strong communication skills, verbal and written
  • Accuracy and attention to detail is required

Personal qualities

  • Self-motivated, keen to learn, able to demonstrate use of own initiative
  • Passionate about making a difference
  • Able to keep information confidential
  • Cheerful disposition
  • Ability to handle personal details sensitively and confidentially
  • A strong work ethic

Desired qualifications

  • Full training will be provided but candidates must feel confident and keen to learn
  • Preferably GCSE A*-C/9-4 grades or equivalent

Future prospects

Possible progression for the right person.


About the employer

We are a friendly, semi-rural practice with an ethos of aiming to provide high quality care by providing an extensive range of services for our patients both in-house and within the local community. We are part of the North Derbyshire Clinical Commissioning Group, working with a group of local practices to ensure that best quality and cost-effective services are available in our area.

Employer

Lime Grove Medical Centre

Address

Lime Grove Walk

Matlock

DE4 3FD

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Training

Training provider

ACCESS TRAINING (EAST MIDLANDS) LTD

Applications for this apprenticeship are being processed by Access Training

Contact

Zoe Hayes 07918907110 zoe.hayes@atem.co.uk

Customer Service Practitioner Level 2 Standard.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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