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Apprentice Sales Support Banner

We are looking for a apprentice, who will be required to deliver a high level of service to our customers. Supporting the Account Managers to maximise sales through efficient management of sales support tasks.

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Closing date: 28 Jan 2022

Apprenticeship summary

  • Weekly wage

    £173.25 to £334.13

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday - Friday. 9:00am to 5:30pm. Shifts TBC.

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    14 Feb 2022

  • Date posted

    27 Aug 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001758659

  • Positions

    2 available

Duties:

  • Processing orders via email or phone
  • Checking data accuracy on orders and invoices
  • Backorder management 
  • Contacting clients to obtain missing information or answer queries
  • Liaise with internal departments 
  • Communicate important feedback from customers internally
  • Stay up-to-date with existing and new products 
  • General Office Duties 

Requirements and prospects

Desired skills

  • Understand how to deliver excellent customer service             
  • Organisation Skills (Able to manage time effectively and prioritise workload accordingly)
  • Able to work as part of a team 
  • Good communication skills
  • Ability to understand and carry out instructions
  • All of the above are integral to this role, in addition:-
  • Computer Literate
  • Some Telephone experience.
  • Good attention to detail
  • Ability to multitask

Personal qualities

  • A friendly and personable Manner
  • Proactive approach to seeking and sharing knowledge
  • Ability to work effectively as part of a team
  • Awareness of equality and diversity 
  • Flexible, enthusiastic, ‘can-do’ approach to everyday work
  • Open to change and new ideas 
  • Willingness and desire to take responsibility and use own initiative 
  • Commitment to own personal professional development
  • Other; Good Work Ethic, Passion and right attitude to work
  • Passion and confidence
  • Have a common sense approach
  • Must be a team player
  • Open to learning new skills

Desired qualifications

  • GCSE maths and English A*- C/9 - 4 or Functional Skills or equivalent

Future prospects

  • Permanent position with a progression plan to become an Account Manager

Things to consider

  • The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

About the employer

anner are the UK’s largest workplace supplies and services company, providing facilities & PPE, technology, furniture, printed goods, managed print services and office stationery to both the public, third part and private sectors.

We partner with companies both large and small, tailoring our approach to suit each workplace. Our customers trust us to deliver real business benefits that have a positive impact on our environment and communities.

A close consultative approach, combined with an industry-leading logistical capability, enables us to reduce our customers carbon footprint, costs, minimise waste and offer an excellent customer experience.

We’re on a mission to be the workplace supplies and services partner that: Business Leaders trust, Buyers recommend and Employees value.

Employer

Banner

Address

Unit 6

Brock Way

Newcastle

ST5 6AZ

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Training

Training provider

THE CHILD CARE COMPANY (OLD WINDSOR) LIMITED

Applications for this apprenticeship are being processed by Impact Futures

Contact

Caitlin Genge 07706351459 caitlin.genge@impactfutures.co.uk

  • Level 2 Customer Service Apprenticeship Standard 
  • Functional Skills in maths and English if required

Impact Futures

https://www.impactfutures.co.uk/

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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