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Medical Receptionist Apprenticeship Shefa Medical Practice

Are you looking for a career in Customer Service? At Shefa Medical Centre all of our staff aim to work together to provide the best service for all of our patients within the time and resources available to us in the National Health Service.

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Closing date: today

Apprenticeship summary

  • Weekly wage

    £159.10

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 8.00am - 5.00pm

    Total hours per week: 37.00

  • Expected duration

    15 months

  • Possible start date

    06 Dec 2021

  • Date posted

    27 Aug 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001758408

  • Positions

    1 available

This role is perfect for those looking to develop a career in a professional customer service with emphasis on quality.

Duties:

  • Talking to customer and suppliers over the phone or by email
  • Following up customer enquires/queries
  • Providing excellent Customer Services to internal and external customers
  • Filing of client files, updating files name/address changes etc.
  • Understand the company’s core values and services
  • Provide excellent Customer Service by providing excellent communication via face: face, emails and over the phone

We are looking for someone who is reliable and enthusiastic to help with the organisation and running of the administrative operations of the company. You must be customer focused - providing excellent customer service and demonstrates a ‘can do’ attitude towards their responsibilities.

This Apprenticeship is a work based training programme, which allows employees to compliment the skills that they learn, develop and use them within the workplace with the knowledge gained via input and training from Leicester College.


Requirements and prospects

Desired skills

  • Attention to detail
  • Excellent communication skills - face to face, by telephone and email with a good level of written English
  • Able to work on their own but also as part of a team
  • Ability to Multi-task

Personal qualities

  • A willingness to learn and develop new skills
  • Hard working with a good work ethic and self-motivated
  • Polite, honest and reliable
  • Desire to learn how a business operates
  • Candidate must be punctual

Desired qualifications

GCSE Grade C or above in English and Mathematics (or equivalent level 2 qualification).

Future prospects

Most employers working with Leicester College are keen to offer permanent employment to a reliable, hardworking individual based on their performance throughout their Apprenticeship.


About the employer

We offer an excellent level of care from Shefa Medical Practice; our high standards are based on mutual respect and trust. The Practice makes full use of Information Technology and complies with the Data Protection Act.

Employer

Shefa Medical Practice

Address

St Peters Health Centre

Sparkenhoe Street

Leicester

LE2 0TA

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Training

Training provider

LEICESTER COLLEGE

Applications for this apprenticeship are being processed by Leicester College

Contact

Liz Lightowler 0116 2402240 llightowler@leicestercollege.ac.uk

Customer Service Specialist Level 3 standard.

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems.

As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.

Apprenticeship standard

Customer service specialist

Level 3 (A level)


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