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Apprentice Customer Administrator HOUSE OF CARE SERVICES LTD

Do you want an apprenticeship that will allow you to gain essential work experience and skills Are you hardworking and motivated to succeed? If so, Key Training have the vacancy for you!

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Closing date: 13 Dec 2021

Apprenticeship summary

  • Weekly wage

    £185.50

  • Working week

    The working week will consist of a routine Monday-Friday, 9:00am-5:00pm.

    Total hours per week: 35.00

  • Expected duration

    14 months

  • Possible start date

    20 Dec 2021

  • Date posted

    26 Aug 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001757787

  • Positions

    1 available

Our client is looking for an Apprentice Customer Administrator to join their friendly and professional team.

House of Care Services Ltd. have years of experience in the caring profession and is an independently owned Domiciliary Care Company aiming to provide high quality personal care and support to clients living in the community.

Their services are designed for adults that through illness, disability or physical frailty are unable to perform the tasks associated with daily life without assistance.

When you join House of Care you will be made part of the House of Care family.

This is a fantastic opportunity to learn from an experienced team, work towards a well-respected qualification and earn an excellent wage! The successful individual will have the opportunity to progress and grow within a well-respected company with the position available at the end of the apprenticeship for the right candidate.

The job role is varied but the main duties will include:

  • Answering telephone and dealing with general enquiries
  • General administration tasks and inputting information into web-based systems
  • To work closely with and assist the care coordinators on a daily basis.
  • To support with monitoring and maintaining compliance.
  • To assist in the recruitment and selection process for the Home Care Division.
  • Arrange appointments for the care coordinators
  • To assist in the day-to-day tasks and smooth running of a busy office environment, ensuring a positive attitude and ability to prioritise workload effectively.
  • Manage in house diaries and staff rotas

Support and Training will be provided throughout.

The working week will consist of a routine Monday-Friday, 9:00am-5:00pm. The weekly wage is set at £185.50, to start.

This is a great opportunity to develop your customer service skills within a medical setting! The successful apprentice will be working towards a nationally recognised Level 2 Customer Service Practitioner Standard. There is a possibility of securing a full-time role if the apprentice is willing to work hard for their achievements. If you are a career driven individual, this is the perfect opportunity that you do not want to miss out on so be sure to apply now!


Requirements and prospects

Desired skills

  • Confident telephone manner
  • Computer literate 
  • Good communication skills 

Personal qualities

  • Confident 
  • Willing to learn 

Desired qualifications

  • It would be desirable for the successful candidate to hold GCSE, or equivalents, grades (A*-C)/(9-4) in English and maths
  • However, if these have not been achieved, Key Training will provide support and up skill in these subjects through Functional Skills, which will be a requirement

Future prospects

Potential permanent position available for the individual upon successful completion of the Apprenticeship programme, if hard work has been shown throughout


About the employer

House of Care Services Ltd. have years of experience in the caring profession and is an independently owned Domiciliary Care Company aiming to provide high quality personal care and support to clients living in the community.

Their services are designed for adults that through illness, disability or physical frailty are unable to perform the tasks associated with daily life without assistance.

When you join House of Care you will be made part of the House of Care family.

Employer

HOUSE OF CARE SERVICES LTD

Address

8

The Courtyard, Buntsford Drive

Bromsgrove

B60 3DJ

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Training

Training provider

KEY TRAINING LIMITED

Applications for this apprenticeship are being processed by Key Training Ltd

Contact

Callum Harris 07947720512 callum.harris@keytraining.co.uk

  • Customer Service Practitioner level 2 
  • Functional Skills in maths and English (If required)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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