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Customer Service Apprentice UPVC STORE LIMITED

UPVC Store is looking for an outgoing and confident customer service apprentice. You will learn all aspects of Level 2 Customer Service as well as gaining a nationally recognised qualification.

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Closing date: 11 Nov 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - 9am - 5pm Tuesday - Thursday 9am - 4pm Friday 9am - 3pm Total hours per week: 30.00

    Total hours per week: 30.00

  • Expected duration

    66 weeks

  • Possible start date

    12 Nov 2022

  • Date posted

    26 Aug 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

As customer service apprentice you will be required to carry out the following duties:

  • Communicate effectively with customers
  • Excellent command of the English Language
  • Telesales activities conversing with new and potential customers
  • To follow up on warm leads to increase business targets
  • Support the handling of incoming enquiries
  • Process information about customers
  • Make customer service personal and go the extra mile
  • Deal with customers in writing or electronically
  • Deliver reliable customer service
  • Use questioning techniques when delivering customer service
  • Deal with customer queries and issues
  • Maintain a positive and customer friendly attitude
  • Resolve customer service problems
  • Monitor and solve customer service problems
  • Marketing 
  • Live chat facility 

Requirements and prospects

Desired skills

  • Good communicator and telephone manner
  • Good organisational skills
  • Attention to detail
  • Ability to problem solve
  • Organisational and Telecommunication skills

Personal qualities

  • Friendly and professional
  • Well presented
  • Ability to converse with everyone

Desired qualifications

Must have GCSE’s or equivalent 9-4/A-C.

Future prospects

Full time employment 

About the employer

With years of experience within the industry, no problem is too great or too small for the UVPC STORE. Our mission is to serve the nation with the best quality Hardware products within the shortest of timescales, we achieve this by offering 24 hour delivery on all our items to fix your problem as soon as possible. Order with us and rest assured you are in our very capable hands.




Unit B

The Wallows Industrial Estate, Fens Pool Avenue

Brierley Hill


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Training provider

Nova Training

Applications for this apprenticeship are being processed by Nova Training Ltd


Laura Malpass 07496568668

  • Level 2 Customer Service Practitioner (Standard)
  • 20% Off the job training
  • End point assessment
  • Functional skills in Maths and English (If required)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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