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Customer Service Apprentice Boyes Stores

You will be supporting Office staff, gaining valuable knowledge and experience in several areas of the retail network. The job roles will offer interesting & wide ranging duties as well as the chance to work in key administrative departments across the Company.

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Closing date: 15 Jan 2022

Apprenticeship summary

  • Weekly wage

    £150.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday: 9am -5pm

    Total hours per week: 35.00

  • Expected duration

    69 weeks

  • Possible start date

    31 Jan 2022

  • Date posted

    26 Aug 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001757425

  • Positions

    5 available

An opportunity has arisen for Customer Service apprenticeships within the Head Office and Warehouse Office’s at our Havers Hill and Hopper Hill sites.

Successful candidates will be working over various Departments across the company during the course of their apprenticeship, gaining qualifications and experience in a Customer Service and Administration environment within the following areas:

  • Maintenance and Facilities
  • Transport and Distribution
  • Buying Teams
  • HR, Payroll and Accounts

You will be responsible for supporting the Office Managers and Administrators, gaining valuable knowledge and experience in maintaining excellent levels of customer service and ensuring that our high quality of standards are met.

The job roles will offer an interesting and wide range of duties, depending on the needs of the Department and will give successful candidates the opportunity to work within key administrative departments across the company. 

Key duties will include:

  • All administration tasks within the office
  • Spreadsheet updates and maintenance
  • All general office duties to include: filing, photocopying, scanning, use of e-mail communication to a high professional standard
  • Answering the telephone, dealing with customer queries and relaying accurate messages, meet and greet customers and suppliers to a high professional standard
  • Typing of reports and other documents were required
  • Clerical duties relating to the purchasing, receiving, storing and despatching of merchandise
  • Understanding the administration and involvement of PER’s, Rolling Stocktakes, BGR’s
  • Stock awareness and process of entry to exit
  • Support with stocktaking and the input of data
  • Invoice preparation, reconciliations, general ledger transfers, authorisation slips and stock transfers
  • Processing and summarising data from weekly branch reports
  • General Health and Safety regimes throughout the company

Requirements and prospects

Desired skills

Excellent verbal and written communication skills with a confident telephone manner and the ability to communicate effectively with people on all levels

Focus to follow instructions and processes diligently

Superb attention to detail with a commitment to the highest quality of output

Competent ability in Microsoft Office packages including Excel, Powerpoint, Word

Organisational skills, with high attention to detail and a desire to show initiative whilst keeping to deadlines

Understands the importance of the role within the team

Personal qualities

In order to be successful in this role, we are looking for individuals who have real ambition and commitment to grow and develop within the Customer Service and Business Administration environment, embracing a career opportunity and not just a job.  The ideal candidates will crave a challenge and work to the best of their ability in a changeable environment.

Desired qualifications

We are looking for candidates with a minimum of 5 GCSE’s at grades A*-C/9-4 (or equivalent) including maths and English Language at Grade 6/B or above (or equivalent)

Future prospects

For successful candidates there is the opportunity for ongoing employment and progression upon completion of their qualification, along with further training opportunities.


About the employer

A strong retail brand offering great trading opportunities for suppliers. Boyes have been trading since 1881 and now operate over fifty stores located in Yorkshire, the North East, Lincolnshire, Nottinghamshire & Leicestershire.

Boyes have built a reputation for selling a massive range of Quality Goods at Bargain Prices, selling virtually everything for the Home and Family, all with friendly and helpful Service.

With a constantly changing product range of over 30,000 different items, Boyes are always on the lookout for new suppliers and new great-value items to keep the stores interesting and provide even more bargain opportunities for the 250,000 customers who pass through our doors each week.

Employer

Boyes Stores

Address

Havers Hill

Scarborough

YO11 3DT

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Training

Training provider

Activfirst

Applications for this apprenticeship are being processed by Activ First

Contact

Allison Glew allison.glew@boyes.co.uk

Full on the job training will be provided, supported by Boyes and your Training Provider to assist you in working towards the Customer Service Practitioner L2. If you have not achieved a A-C/9-4 or equivalent grade in English and maths, we will work with you to complete your L2 Functional Skills.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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