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Apprentice Learner Recruitment Assistant College of Haringey Enfield & North East London

Looking for a Apprentice to join the team at CONEL. The Learner Recruitment role cover the learner journey including reception duties.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Dec 2021

Apprenticeship summary

  • Annual wage


  • Working week

    Monday- Friday, 9am-5pm. Shifts TBC.

    Total hours per week: 35.00

  • Expected duration

    15 months

  • Possible start date

    13 Dec 2021

  • Date posted

    25 Aug 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Key Responsibilities:

  • To treat every enquiry as a potential learner / employer, and work with them (face to face, online, on the telephone or via letters) to maximise the conversions of the enquiry into suitable enrolments
  • To support the college to meet all recruitment targets regardless of funding type and age group. This will include LR, JCP, Apprenticeships, ESF, full cost etc.
  • To deliver pre - entry information and advice to all prospective learners and Employers 
  • To prepare for and participate in a range of recruitment events, both on and off site
  • To support the on-going progression of learners by proactively contacting and support them, at various stages of the learner journey, including post learning
  • To respond to and process course applications, including dealing with admissions enquiries and arranging learner interviews, admission of initial assessments, distribution of publicity materials, organisation and attendance at internal and external recruitment events

Main Duties and Responsibilities:

  • To respond to incoming calls in a positive and professional manner. Dealing with all queries as far as possible and if referring on, to provide the next member of staff with sufficient information to deal with the query
  • To provide a comprehensive reception service for students, staff, visitors and members of the public
  • To follow up on queries to ensure that the customer (potential learners, employers and stakeholders) receive all the required information to make a decision
  • To record all enquiries accurately and complete any required actions to ensure the enquiry is resolved
  • To contact new learners by phone, email and/ or text to congratulate them on receiving an offer and to ensure they have all the necessary information to start the course at the appropriate time
  • To process applications for college courses, entering data onto the MIS system, producing letters including 19+ loan information letters and responding to enquiries related to applications
  • To arrange appropriate interviews, liaising with curriculum managers, recording outcomes and tracking the progress of applications
  • To assist with the organisation of main enrolment sending letters to applicants and preparing signage and other materials
  • To carry out fee assessment of learners as part of the enrolment process, liaising with Finance and Learner Support to ensure that the learners are accurately assessed and appropriately supported where necessary
  • To provide information and advice in a range of internal and external settings including open days, schools, colleges, voluntary and community organisations, libraries and fairs
  • To contact learners, during and after their course, to gather information, promote progression onto other courses and to gather destination data as appropriate
  • To follow up enquiries and leads gathered from recruitment events and other sources to enable the college to actively recruit new learners.
  • To call emergency services, as appropriate, following college procedures.
  • To assist with the initial assessment of applications when required.
  • To contribute to the content of targeted publicity materials (web based and other media) to ensure that information on courses, fees, admissions and progression routes is easily assessable to the public.
  • To ensure that all activities are carried out to meet service standards, including the Matrix standard for information, advice and guidance, and contribute to service targets.
  • To attend and contribute to internal and external meetings including relevant team and training events and partnership meetings, representing the college where required.
  • To process incoming and outgoing internal and external mail and deliveries, including any special services such as record delivery. 
  • To cover shift patterns within agreed opening and closing times.

Requirements and prospects

Desired skills

  • Excellent oral and written communication skills
  • Excellent customer service skills
  • Ability to work on own initiative and without supervision
  • The ability to prioritise tasks and meet deadlines
  • Excellent IT skills, (MS Office, Email, Web, Access, Excel) and the ability to retrieve, organise, analyse and present data
  • The ability to deal with difficult issues in a sensitive and confident way
  • The ability to listen to enquirers and quickly assess their information and advice needs
  • The ability to represent the College in positive way at recruitment events

Personal qualities

  • Ability to work as part of a team and with partner organisations to deliver on projects
  • Commitment to and understanding of equal opportunities issues within a diverse and multicultural environment

Desired qualifications

  • GCSE A*-C/ 9-4 (or equivalent) in math and English or Level 1 Functional Skills

Future prospects

  • This role will build customer service, administration skills, confidence and information, advice and guidance within education. This role could lead into a supervisory or management position and also in a Careers role

Things to consider

  • Flexibility -including the ability to work early mornings, evenings and weekends
  • The Apprenticeship National Minimum Wage guide (ANMW):

About the employer

The College of Haringey, Enfield and North East London is one of the largest further education colleges in North London and is part of Capital City College Group, alongside Westminster Kingsway College, City and Islington College, employer training provider, Capital City College Training, and entrepreneurship social enterprise, Visionnaires.

Our colleges have provided education to people in and around Haringey and Enfield since 1828, officially forming the College of Haringey, Enfield and North East London on 1 August 2009. We provide exceptional education to our students, equipping them with the skills they need for their future. We have two superb centres in North London, located in Tottenham and Enfield, offering an extensive range of academic and vocational courses for all ages.


College of Haringey Enfield & North East London


The College Of Haringey Enfield & North East London, 73 Hertford Road



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Training provider


Applications for this apprenticeship are being processed by Westminster Kingsway College - Employer Training Solutions


Zahia Payne 0207 391 6499

  • Business and Administration Level 3 Advanced Apprenticeship Standard
  • Functional Skills (if required)
  • Personal Thinking and Learning
  • Employment Rights and Responsibilities

Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

If you are interested in applying for this vacancy then please click on the 'Apply Now' link and complete our Application Form.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Dec 2021