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Apprentice Receptionist Orchard Surgery

To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team.

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Closing date: 03 Dec 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday, hours TBC

    Total hours per week: 30.00

  • Expected duration

    15 months

  • Possible start date

    13 Dec 2021

  • Date posted

    23 Aug 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties and Responsibilities:

  • Telephone duties
  • Making appointments
  • Taking, and passing on, messages
  • Confirming 'No Action Required' results and making appointments to discuss results
  • Ensure callers are directed to the appropriate healthcare professional
  • Home visit requests
  • Deal with general enquiries and complaints
  • Contacting patients, other team members and associated healthcare agencies and providers

Reception Duties:

  • Greet and direct patients and visitors
  • Register new patients and temporary residents
  • Making appointments
  • Handing out prescriptions
  • Ensure outstanding queries are explained and handed over to colleagues as necessary
  • Respond to requests of doctors and nurses during surgery
  • Collect payments from patients for non-NHS services
  • Deal with general enquiries and complaints
  • Filing
  • Filing and retrieving paperwork as requested (e.g. Lloyd George envelopes)
  • Prescriptions
  • Dealing with requests for repeat prescriptions
  • Raising prescriptions as per Practice protocols
  • Dealing with queries relating to repeat prescriptions


  • Assist the Practice Management Team with management tasks and the general administration of the practice
  • Input and extract information from Practice computer system
  • Register New patients onto the system on a daily basis
  • Scan incoming correspondence and documents to patient records on a daily basis
  • Ensure all requests for photocopying are carried out daily
  • Shred confidential information on a daily basis
  • Print summaries and attached documentation from patient notes for inclusion in Lloyd George envelopes and onward transmission to health authority when patients leave the Practice
  • Summarise medical records
  • Tidy all Lloyd George envelopes received into the Practice ensuring all papers are in date order and neatly filed
  • General housekeeping (e.g. keeping reception and waiting areas tidy)
  • Have an overview of admin tasks (e.g. cytology admin, recalls)
  • Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
  • Observe health and safety guidelines at all times
  • Observe Confidentiality policy and guidelines at all times
  • Any other reasonable duties as necessary

Requirements and prospects

Desired skills

  • Strong communication skills, verbal and written
  • Ability to handle personal details sensitively and confidentially

Personal qualities

A strong work ethic.

Desired qualifications

English and maths GCSE or equivalent.

Future prospects

Possible progression for the right person.

Things to consider

Regular cash incentives will be offered throughout the apprenticeship.

About the employer

Located at the heart of the village, Kegworth surgery has a rich history of providing high quality care to local residents, dating back at least to the early 19th century. There has no doubt been vast changes along the way, with the most recent premises being built in 1990, a year on from the infamous Kegworth air disaster. The stability and longevity of successive partnerships over the past few decades are a reflection of our ethos to provide personalised, holistic and continuous care to our patients.


Orchard Surgery




DE74 2EL

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Training provider


Applications for this apprenticeship are being processed by Access Training


Zoe Hayes 07918907110

Customer Service Practitioner Level 2 Standard.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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