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Apprentice Business Development Manager - British Telecom TALK 4 BUSINESS LIMITED

In conjunction with the goals of the company and the relevant individual and team targets, to promote British Telecoms portfolio of products and services by calling customers, engaging them in a business conversation, identifying and closing sales opportunities.

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Closing date: 20 Dec 2021

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Saturday 9.00am - 5.00pm

    Total hours per week: 42.50

    (the hours are based on the candidate being over 18)

  • Expected duration

    12 months

  • Possible start date

    30 Dec 2021

  • Date posted

    23 Aug 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    6 available

Your main duties will include speaking to new and existing customers over the telephone, find out what telecom challenges they face and then suggest a solution from our menu of services that will meet their needs. You will receive structured training and coaching that will enable you to identify sale opportunities and lead achievements for Cloud, Data, Systems and Mobiles booking appointments for our Desk or Field Sales team members. You will be a core part of our business-to-business sales team, helping us offer better telecoms and data solutions to existing and potential clients. These are the day-to-day requirements of the role:

  • Building relationships with existing and potential customers
  • Hitting the targets, the team needs to achieve its goals
  • Generating new appointments for your colleagues in field sales
  • Qualifying potential customers from our data to see if they may need what we can provide
  • Selling product solutions directly over the phone
  • "Landscaping" - recording key information that can be used later i.e. they are coming out of contract in 18 months
  • Using our CRM (Customer Relationship Management) Database
  • Reviewing clients accounts to work out the best solution for the customer
  • Learning from more experienced colleagues


  • Company performance bonuses
  • Team incentives
  • A genuine focus on developing you
  • You will be judged on your strengths and not your weaknesses
  • First class training and personal development
  • Getting the best of both worlds, small company values with global brand backing
  • Close to local amenities such as shops, cafes and restaurants
  • Company pension scheme
  • Company events
  • Company pension
  • Employee discount
  • Referral programme

Requirements and prospects

Desired skills

  • Consultative / Solution Selling Understands customer’s issues and works to understand customer business drivers so that they can genuinely meet their communications needs
  • Questioning / Fact Finding Listens well. Asks the right questions. Doesn’t hassle the customer. The customer enjoys the conversation. Communication

Personal qualities

  • Trustworthy and Honest - You work hard regardless of whether you are being supervised or working alone
  • Driven and Self-motivated - You want to achieve results to move forward in your life
  • Customer Focused - You listen to what our customers wish to achieve and discuss the solutions that meet their needs
  • Accountable - You own your actions and results rather than looking to blame others, as you know that's the best way to improve
  • Energetic and Fun - You help bring energy to a team and pick others up when they are down
  • Accurate - You want to get it right first time
  • Team Player - You help others when they need support and are willing to work on things that aren't specifically "your job"

Desired qualifications

GCSE Maths and English (or the equivalent). 

Future prospects

Potential to grow and progress within this globally known business. 

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit:

About the employer

If you are looking for an exciting career in telecommunication sales, this trainee Business Development position is absolutely perfect for you. You will be representing the biggest and best known telecommunication brand in the market, whilst working within a small team in a fun and dynamic environment. As the largest communications provider in the UK, an extensive product portfolio including internet connectivity, IP Telephony, 3 routes to market with mobility (BT Mobile, EE, BT One Phone) and Security services will all be available to a successful candidate. We are so passionate about your personal development that our Leadership Team will invest their time in helping you to achieve your career aspirations in this industry. So, if you aspire to be a successful telecommunications sales professional, we really want to hear from you!


  • Career progression both available and supported
  • Excellent training and support for you
  • Work for a global brand




Brigade Works

Brigade Street



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Training provider


Applications for this apprenticeship are being processed by Bromley College of Further & Higher Education


Luke 07825 417938


On programme Training:

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Level 1 Functional Skills in maths and English
  • Institute of Apprenticeship Certificate

End-Point Assessment (EPA):

  • Apprentice Showcase
  • Practical Observation

Professional Discussion.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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