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Customer Service Advisor Apprentice Pacifik Floors Ltd

Our state-of-the-art showrooms are a source of inspiration for our customers, a place where the seeds of an idea can grow into a vision of what the heart of the home could be. If you can imagine yourself as the leader of that journey, then the role of a Customer Service Advisor may just be for you.

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Closing date: 05 Jan 2022

Apprenticeship summary

  • Weekly wage

    £172.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Shifts to be confirmed 09:00 - 17:00 including Saturday

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    06 Jan 2022

  • Date posted

    23 Aug 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001755827

  • Positions

    1 available

Duties will include:

  • Welcome customers into our showroom, establish their needs and wants and give them a guide price of their dream flooring
  • Guide them through the design process and demonstrate why customers choose Pacifik Floors
  • Book customer appointments for home measures & design consultations
  • Listen and capture customer requirements to ensure the design meets or exceeds expectations
  • Confirm all details with customers prior to delivery and gain their sign off using our customer charters contracts to ensure errors are minimised
  • Explain key documents to customers so they are clear on what they are receiving as part of their purchase
  • Follow up on customer enquiries who are yet to book showroom appointments
  • Adherence to compliance processes as directed by the Showroom Manager
  • Welcome customers into our showroom, establish their needs and wants and give them a guide price of their dream flooring
  • Guide them through the design process and demonstrate why customers choose Pacifik Floors
  • Book customer appointments for home measures & design consultations
  • Listen and capture customer requirements to ensure the design meets or exceeds expectations
  • Confirm all details with customers prior to delivery and gain their sign off using our customer charters contracts to ensure errors are minimised
  • Explain key documents to customers so they are clear on what they are receiving as part of their purchase
  • Follow up on customer enquiries who are yet to book showroom appointments
  • Adherence to compliance processes as directed by the Showroom Manager

Requirements and prospects

Desired skills

  • Actively work with IT packages such as MS Outlook
  • Proven experience in an inbound sales/telephony customer relationship
  • Excellent commutations skills, both face to face and over the phone

Personal qualities

  • Confidently and friendly communicator with the ability to build great customer relationships.
  • Naturally upbeat and positive personality
  • Committed to delivering an exceptional level of customer service
  • Approachable and knowledgeable

Desired qualifications

  • GCSEs at grades A*-C/9-4 (or equivalent) in maths and English

Future prospects

  • Candidate will expect a performance review after 3 months of starting and have the opportunity for commission paid based additionally

About the employer

We offer you a full line of flooring like Solid Wood, Engineered Wood, Laminate, LVT and Distressed Wood floors. Stop in to see our attractive flooring range and offers, along with easy to fit underfloor heating system and WIFI thermostats.

We have made customer satisfaction our top priority for over 5 years, that's what puts us above the competition. At Pacifik Floors every decision is made with the customer's needs in mind. We believe that when our customers succeed so do we.

Employer

Pacifik Floors Ltd

Address

First Floor

7-8

Gower Street

Leicester

LE1 3LJ

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Training

Training provider

LEARNING FOR FUTURES LTD

Applications for this apprenticeship are being processed by Wise Origin

Contact

Cherine 07881 363147 recruitment@wiseorigincollege.com

Level 2/3 Customer Service Practitioner Apprenticeship Standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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