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Apprentice Primary Care Network Care co-Ordinator/ Patient Services co-Ordinator Lensfield Medical Practice

Lensfield Medical Practice is a long-established Cambridge GP surgery are looking to attract apprentice to join their team as Primary Care Network Care co-Ordinator/ Patient Services co-Ordinator.

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Closing date: 19 Dec 2021

Apprenticeship summary

  • Annual wage

    £18,525.00

  • Working week

    Monday – Friday (37.5hrs) 3 days Care co-ordinator 2 days Patient services co-ordinator

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    22 Dec 2021

  • Date posted

    20 Aug 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001755553

  • Positions

    1 available

Reports to: Primary Care Network Manager

Purpose of the role: With close mentoring support, the post holder will be employed by CAM Medical Primary Care and work across the 3 Network Practices. The Care Co-ordinator role is pivotal in ensuring that all patients receive the best possible care and service. The role will support the Clinical Directors in coordinating all key activities including access to services, advice and information and ensuring that health and care planning is timely, efficient, and patient-centred. The role will include supporting digital initiatives and includes responsibilities for the co-ordination of the patient’s journey through primary care. The role involves working very closely with the practices and the multidisciplinary team (MDT) within the PCN.

Main Duties and Responsibilities of Patient Services Co-ordinator:

  • Review patient enquiries via accurx online system
  • Offer patients an appointment booking service, by phone and face-to-face
  • Administer the appointment booking system 
  • Answer patient enquiries with the support of other practice staff as necessary
  • Prepare repeat prescriptions in accordance with the practice policies and protocols.
  • Undertake all tasks associated with the day-to-day running of the IT clinical system including the links with patient services
  • Undertake all other administrative duties necessary to support the smooth running of the surgery and as directed by the Patient Service Coordinator Supervisors or Practice Manager
  • Be aware of the responsibility of all employees to maintain a safe and healthy environment for patients, visitors and staff
  • Ensure that all duties are carried out to the highest possible standard and in accordance with any current quality initiatives
  • Any other duties as required from time to time
  • This job description is subject to review in consultation with the post-hold

Reports to: Primary Care Network Manager

Purpose of the role: With close mentoring support, the post holder will be employed by CAM Medical Primary Care and work across the 3 Network Practices.  The Care Co-ordinator role is pivotal in ensuring that all patients receive the best possible care and service. The role will support the Clinical Directors in coordinating all key activities including access to services, advice and information and ensuring that health and care planning is timely, efficient, and patient-centred. The role will include supporting digital initiatives and includes responsibilities for the co-ordination of the patient’s journey through primary care. The role involves working very closely with the practices and the multidisciplinary team (MDT) within the PCN.

Main Duties and Responsibilities of Patient Services Co-ordinator:

  • Review patient enquiries via accurx online system
  • Offer patients an appointment booking service, by phone and face-to-face
  • Administer the appointment booking system 
  • Answer patient enquiries with the support of other practice staff as necessary
  • Prepare repeat prescriptions in accordance with the practice policies and protocols.
  • Undertake all tasks associated with the day-to-day running of the IT clinical system including the links with patient services
  • Undertake all other administrative duties necessary to support the smooth running of the surgery and as directed by the Patient Service Coordinator Supervisors or Practice Manager
  • Be aware of the responsibility of all employees to maintain a safe and healthy environment for patients, visitors and staff
  • Ensure that all duties are carried out to the highest possible standard and in accordance with any current quality initiatives
  • Any other duties as required from time to time
  • This job description is subject to review in consultation with the post-hold

Quality:

  • Participate in clinical governance activity and contribute to the improvement in quality of health outcomes through audit, risk management and quality improvement
  • Alerts other team members to concerns about risk, quality, and safety
  • Participates in investigation of incidents and events as required
  • Identifies, applies, and disseminates research findings relating to own practice
  • Collects data for audit purposes and uses clinical audit to monitor quality in the service
  • Contributes to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
  • Works effectively with individuals in other agencies to meet patients’ needs
  • Effectively manages own time, workload, and resources
  • Meets timescales/deadlines for audits and written returns to ensure that the Practice meets quality standards and receives the designated funding

Collaborative Working and Relationships:

  • Works within the primary care team, contributing to leadership of service evaluation and research to promote quality improvement activity
  • Collaborates with other members of the MDT, patients and their carers when managing and coordinating care
  • Uses healthcare technologies to optimise service delivery, patients’ access, and continuity of care

Requirements and prospects

Desired skills

  • Works effectively with individuals in other agencies to meet patients’ need
  • Effectively manages own time, workload, and resources
  • Meets timescales/deadlines for audits and written returns to ensure that the Practice meets quality standards and receives the designated funding
  • Demonstrates understanding of the implications of national priorities for the team and/or service
  • Uses resources effectively to manage patient treatment in line with local guidance and makes recommendations for change where improvements can be made
  • Follows professional and organisational policies

Personal qualities

  • Effective communication skills
  • Positive approach with people
  • Face-to-face
  • Time management with patient services
  • Effective team worker with colleagues
  • Able to travel between our 3 GP surgery sites in Cambridge as part of the role

Desired qualifications

  • 5 GCSE’s including English, Maths, ICT A*-C/ 9-4 orequivalents

Future prospects

  • The successful individual will have the opportunity to progress and grow within a well-respected medical practical, with the position available at the end of the apprenticeship for the right candidate

Things to consider

  • 27 days holiday, plus bank holidays, NHS pension
  • This position will be based from Lensfield Medical Practice and will also be a duel-site post with hours of work also at our sister Newnham Walk Surgery and Trumpington Street Medical Practice based in Cambridge
  • The post holder must always respect patient confidentiality and the confidentiality of electronically stored personal data in line with the requirements of the General Data Protection Regulation (GDPR)
  • The post holder must always work in general accordance with the organisations’ policies and guidelines, including embracing equality and diversity within the workplace
  • The post holder must always adhere to the organisation’s information governance policy, ensuring that there is no breach of confidentiality because of his/ her actions

About the employer

Lensfield Medical Practice is a long-established Cambridge GP surgery, providing a full range of medical services to over 12,500 patients in the Cambridge city centre.

We consist of 6 GP Partners, 2 Salaried GP’s, 1 Nurse Practitioner, 2 Practice Nurses, 2 Healthcare assistants, Clinical Pharmacists, Physios, Patients services team and an Admin Team.

Our mission is to form a supportive, sharing network that promotes trust and collaboration.

Enhancing individual practices as well as members of our teams, to develop and thrive. Together we aim to promote the health, self-care and well-being of all our patients and of the people who work within the organisation.

Employer

Lensfield Medical Practice

Address

48

Lensfield Road

Cambridge

CB2 1EH

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Training

Training provider

CAMBRIDGE REGIONAL COLLEGE

Applications for this apprenticeship are being processed by Cambridge Regional College

Contact

Camilla 01223 418778

Workplace Training:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Training delivered via college:

  • Communication
  • Event Management
  • Project Management
  • Ethical Issues in the workplace
  • Technology use in business
  • Understanding business stakeholders

The successful applicant with be mentored, plus will gain both on and off the job training as part of the Apprenticeship.

The apprentice would be assigned an assessor through the College, who would typically come out to visit in the workplace to assess workplace competence.

  • Level 3 Diploma in Business Administrator
  • Business Administrator - Skills, Knowledge and Behaviours.
  • Functional Skills maths and English Level 2 (Exemptions apply).

Day release/ online study at Cambridge Regional College.

The knowledge side would be provided via an online portal VLE (Virtual Learning Environment), and assignments/ evidence of work/ portfolio would be accessed via an online Smart Assessor tool.

Apprenticeship standard

Business administrator

Level 3 (A level)


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