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Apprentice Customer Care LEMACA LIMITED

Driven by a desire to continuously improve the customers' experience, this important role finds you at the heart of our business - in our customer dining areas. Your primary responsibilities are to welcome our customers into the restaurant and to use your initiative to help create 'feel-good moments' during their visit.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Dec 2021

Apprenticeship summary

  • Weekly wage

    £225.00 - £270.00

  • Working week

    30 hours per week including evenings and weekends. Days and shifts to be confirmed.

    Total hours per week: 30.00

  • Expected duration

    65 weeks

  • Possible start date

    21 Dec 2021

  • Date posted

    20 Aug 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001755470

  • Positions

    1 available

As a Customer Care Apprentice, having the ability to build rapport with others in a genuine and natural way is key for this role.

This is what your job role will involve:

  • Use The 'Vital Ingredients' to deliver hot fresh food, in a clean and friendly restaurant, giving customers a great experience each visit, every time
  • Consistently deliver the highest standards of quality, service, and cleanliness in the restaurant
  • Act as a host; be approachable, friendly and anticipate customer needs

Customer Experience:

  • Make it special - act as a role model - be welcoming, personalise your comments and connect with your customers
  • Make it genuine - give the customer your full attention, smile, use eye contact and body language that is enthusiastic and energetic
  • Adapt to each customer's needs - be customer confident and provide an individual experience that exceeds their expectations, e.g. be patient with customers who need help, offer to explain the menu, Get to know regular customers and treat them individually, Use positive gestures, e.g. offer to clear trays, help parents with pushchairs or make a child's visit special, direct queues during busy periods
  • Support in store events with enthusiasm
  • Use initiative and confidence - approach and interact with customers
  • Answer customer queries confidently and professionally - keep up to date with knowledge on our food and promotions
  • Monitor food quality being consumed by customers
  • Treat all customers and colleagues with courtesy and respect
  • Work as a supportive team member

Quality, Service and Cleanliness:

  • Complete tasks and activities in line with training/SOCs, company guidelines and management direction
  • Adhere to McDonald's standards of quality, service, and cleanliness
  • Follow all workplace safety, security, and food hygiene procedures
  • Follow the 'Fix Up, Work Sharp' guidelines and take pride in your personal appearance
  • Take responsibility for your training in all areas; look for opportunities to improve and develop

Alongside your day to day training you will be working towards your L2 Customer Service Practitioner Standard, which will involve a blended social learning experience, delivered on a 121 basis in your work place by one of our expert trainers every 4-6 weeks via face to face visits or remotely over telephone or Skype. The apprenticeship is a structured, learner and employer focused development programme designed to create opportunities for lifelong knowledge, skills, and behaviours.

You will also be assigned an Apprenticeship Mentor who will support you alongside your manager and assessor throughout your training and in the run up to your End Point Assessment.

They will coach you from your first day and facilitate your 20% off job training as well as support you with your practical and online assessments.

We want you to be yourself here at McDonald's. We embrace diversity and are committed to creating an inclusive culture - so we welcome applications from different walks of life and actively seek to build talented diverse teams in our restaurants. If you require assistance during the application or interview process, please contact Lifetime Training, we will make reasonable adjustments according to your needs

As an employee of McDonald's you will have access to a wide range of benefits including Holiday Pay, Free Lunch, Child Care Vouchers, and many more! To see the full list, please follow this link: https://people.mcdonalds.co.uk/restaurant-opportunities/customer-experience-leader/


Requirements and prospects

Desired skills

Being self-aware, self-starting and having initiative and problem-solving skills to ensure total customer satisfaction every time will put you in good stead.

Personal qualities

You should have confidence which shines through everything you do. - Being genuine in ensuring customers feel welcome and at home when they visit.

You should have a customer obsessed mentality - always putting the needs of the customer first.

Desired qualifications

None required.

Future prospects

Ongoing training and development following successful completion of the apprenticeship

Things to consider

When working in a McDonald's restaurant, you will have to do a large amount of regular tasks, which follow set procedures, but you must remember to bring your personality to all that you do.

Whilst you will have a schedule which includes a variety of shifts, including evenings and weekends, you might also be asked to work additional hours outside of this at short notice.

This vacancy may close early if sufficient applications are received.

Please ensure you apply early to avoid disappointment.


About the employer

We opened the doors of our first UK McDonald's restaurant in 1974. Now, in over 1,250 UK restaurants, we serve millions of customers, create jobs, and provide opportunities to local people and businesses.

Employer

LEMACA LIMITED

Address

Middlewich Road

Sandbach

CW11 1DH

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Training

Training provider

LIFETIME TRAINING GROUP LIMITED

Applications for this apprenticeship are being processed by Lifetime Training Ltd

Contact

recruitment@lifetimetraining.co.uk

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Dec 2021