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Level 2 Customer Service Practitioner Apprentice Phillip Wildblood

This apprenticeship covers all areas of customer service, covering skills in communication, queries and meeting customer needs. You will have the opportunity to learn various aspects of sales, customer service and dispatch. Dealing with face to face customers, answering the telephone taking orders and all aspects of butchering.

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Closing date: 14 Jan 2022

Apprenticeship summary

  • Weekly wage

    £172.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Shifts to be confirmed

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    17 Jan 2022

  • Date posted

    18 Aug 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001754189

  • Positions

    1 available

Duties will include:

  • To assist with online and telephone sales/queries
  • Taking customer orders
  • To complete any necessary clerical duties e.g. booking in goods. receiving deliveries
  • Accurately picking and packing of orders
  • To answer the telephone & direct enquiries appropriately
  • Provide excellent customer service to both internal and external customers
  • Communicate with customers by phone and e-mail
  • Prioritise and process customer orders and requests submitted by telephone, email, live chat or instant message
  • Maintain thorough and accurate customer service records
  • Keep confidential records and financial information private and secure
  • Work as part of the sales team to drive positive company sales results
  • Communicate with customers about their orders, including any delays or changes in delivery

Requirements and prospects

Desired skills

  • Working in a team
  • Working with customers
  • Dealing with enquiries over the telephone
  • Be able to work under pressure

Personal qualities

  • Must behave in a professional manner at all times
  • Must be flexible and adaptable
  • Friendly and confident communicator
  • Must be prepared to work in any area of the business as needed
  • Must have a desire to develop within the business
  • Good time keeping

Desired qualifications

  • English and maths grade 3 (D) or above (or equivalent)

Future prospects

  • On completion of the Apprenticeship to the standard of the employer you may be asked to progress within the company

About the employer

We are an independent butcher based in Norden offering quality grass fed meats from UK farms with high standards of welfare.

Employer

Phillip Wildblood

Address

667

Edenfield Road

Rochdale

OL11 5XE

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Training

Training provider

HOPWOOD HALL COLLEGE

Applications for this apprenticeship are being processed by Hopwood Hall College

Contact

Hannah 0161 6556941 apprenticeships@hopwood.ac.uk

Level 2 Customer Service Practitioner Apprenticeship Standard, which includes:

  • Level 1/2 functional skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • On the job training on internal systems and processes
  • Receiving mentoring

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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