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Apprentice Customer Assistant Eat Me Stores Ltd

An exciting opportunity for a 30 hours per week, permanent position in a sweet shop as part of a small & friendly team in Nottingham. You will work in a retail environment and be fully trained to provide exceptional customer service.

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Closing date: 03 Dec 2021

Apprenticeship summary

  • Weekly wage

    £135.00

  • Working week

    Shifts to be confirmed.

    Total hours per week: 30.00

  • Expected duration

    15 months

  • Possible start date

    13 Dec 2021

  • Date posted

    18 Aug 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001753688

  • Positions

    1 available

You will be working in a retail environment and be fully trained to provide exceptional customer service. You will complete your apprenticeship in a real working environment and develop.

Sales Targets:

  • To meet/exceed daily sales targets
  • To aim to get a sale from every customer who enters the store
  • To cross sell where possible on extra items and/or gifts
  • To upsell where possible on extra items and/or gifts
  • To mention to customers items that are reduced in price
  • Cash handling and using the till ensuring mistakes are kept to a minimum

Product Knowledge:

  • Basic knowledge of all the sweets that we stock
  • Familiarisation with all new sweets that arrive in store
  • If unsure of a particular sweet to ask the Manager/Supervisor
  • Pass on any customer product requests to Manager/Supervisor

Customer Service:

  • To maintain a high level of customer service at all times, serving and chatting to customers
  • To greet every customer when they come into the store or the counter with a ‘Hi’
  • To give the customer their sole attention
  • To serve the customer as quickly and efficiently as possible
  • To always answer a customer’s question/query, or notify my Manager/Supervisor if unsure and ensure the customer receives an answer

Operations & Store Presentation:

  • Unpack deliveries quickly and efficiently when they arrive
  • Re-stock and ‘face-up’ when required ensuring shelves are always full and look presentable
  • Refill jars, pick n mix/truffle counters and glass jars when required
  • Make up bags of sweets and gifts ensuring there are surplus supplies in the stockroom
  • If something is out of place on the shelf or there is rubbish on the floor to tidy it immediately
  • Follow the daily and weekly cleaning rota

Requirements and prospects

Desired skills

  • Good communication skills
  • Able to build relationships with our regular customers
  • Interpersonal skills 
  • Attention to detail

Personal qualities

  • Approachable
  • Confident approaching customers and offering them support in locating items
  • Punctual
  • Reliable
  • Honest

Desired qualifications

No specific qualification required.

Future prospects

Progression for the right person.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

Benson’s Sweet Shop are opening in Nottingham and we are looking for people to join our team.  Our aim is to be a fun destination where everyone (not just children!) will find sweets they love now or from years gone by.  Who doesn’t have a sweet tooth! 

We are a specialist confectionary retailer selling Sweet Gifts, Traditional Sweets in Jars, Pick ‘n’ Mix, Handmade Fudge, Chocolate Liqueurs, Premium Liquorice, Free From, Chocolate, Truffles, Lollipops, Candy Canes, Jelly Beans, American Candy and Soda. 

Employer

Eat Me Stores Ltd

Address

137

Victoria Centre

Nottingham

NG1 3QE

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Training

Training provider

ACCESS TRAINING (EAST MIDLANDS) LTD

Applications for this apprenticeship are being processed by Access Training

Contact

Zoe Hayes 07918907110 zoe.hayes@atem.co.uk

  • Level 2 Customer Service Apprenticeship Standard
  • Functional Skills if required 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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