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Business Administrator Apprenticeship Level 3 The Robins Surgery

Within this apprenticeship, you will study business administration through the course of 24 months and carry out numerous roles related to this qualification. The successful candidate will manage the reception area where most administration tasks are, making it the ideal job role to gain relevant experience.

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Closing date: 17 Dec 2021

Apprenticeship summary

  • Weekly wage

    £73.92 to £142.56

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday-Friday. Variable shifts. Earliest start is 08.15 and latest to finish is 19.30.

    Total hours per week: 16.00

  • Expected duration

    24 months

  • Possible start date

    18 Dec 2021

  • Date posted

    17 Aug 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Reception duties:

  • Greet and direct patients/visitors arriving for appointments
  • Answer the telephone courteously and respond to all telephone inquiries
  • Register new patients
  • Check prescriptions
  • Collect chargeable fees from patients
  • Make new and follow-up appointments for patients over the telephone
  • Ensure confidentiality on all matters

Administration duties:

  • Scan clinical correspondence using Docman (training to be provided)
  • Receive and record new medical records arriving to the practice
  • Prepare deduction summaries and print outs for patients who are moving to a new practice
  • Take responsibility for ensuring the notice boards are tidy and updated regularly
  • Filing and archiving
  • Assist with the various recall programmes
  • Assist members of the practice team with administrative duties to support them in delivering their role
  • Sort and distribute post

​​Ad hoc duties:

  • Create posters to advertise clinics and events
  • Take responsibility for designing and writing the surgeries patient newsletter

Requirements and prospects

Desired skills

  • Good IT, literacy, and numeracy skills
  • Organisational and problem-solving skills
  • Verbal communication skills – ability to deal with people in person and on the telephone
  • Ability to apply set procedures

Personal qualities

  • Accurate and thorough approach
  • Comfortable working to agreed objectives with the ability to work without supervision
  • Proactive and able to use own initiative
  • Outgoing, confident personality
  • Team player, highly motivated, with a mature outlook
  • Interested in/aptitude for learning new skills/taking on new challenges

Desired qualifications

Required Grades:

  • GCSE (or equivalent) grades A*-C/9-4 in English and maths or Functional Skills level 2 in both subjects

Future prospects

This is a great start to your career if you are looking to get into the NHS.

Please consider the cost and length of time of your daily commute to Harold Wood.

We do not accept applications from registered patients of the practice.

Things to consider

Safeguarding, Prevent & Equal Opportunities:

Let Me Play, LMP Education and Sporting Education are committed to anti-discrimination and equal opportunities for all.  We are equally committed to Safer Recruitment Policies, Safeguarding, the Prevent Duty and promoting the welfare of children, young people and adults. To achieve our commitment, we will ensure continuous development and improvement of robust safeguarding processes and procedures that promote a culture of safeguarding amongst our staff and volunteers.

About the employer

Our mission is to improve the physical, emotional and social well-being of our patients.

We aim to achieve this by providing individualised holistic care, by educating patients to follow a healthy lifestyle, and always acting in the best interests of our patients.


The Robins Surgery


Health Centre

Gooshays Drive



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Training provider

Let Me Play Ltd

Applications for this apprenticeship are being processed by Let Me Play Ltd


Steffan Holder 07749859858

  • Level 3 in Business and Administration
  • Employee Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)
  • Functional Skills in maths and English if required

This training programme focuses on developing administration skills.

The qualification aims to grow your existing skillset in the following key areas:

What you will cover:

  • Business Support Services
  • Project Management
  • Supporting the organisation of events
  • Customer Service
  • Developing IT skills
  • Telephone skills
  • Managing information and data
  • Marketing support

All candidates take part in an initial intense training programme at the start of the selection process. During this period our experienced staff will prepare candidates for their placements by giving them the foundations that they will need for securing a placement. Our Employability team will also be on hand to support with interview skills ready for a placement interview.

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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