Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Apprentice Fleet Quality Controller Dawson Group Plc

Dawsongroup truck and trailer limited are hiring an apprentice to learn about the repair and invoicing of their truck and trailer fleet. The role is based in an office environment with full training provided in all aspects. You will be supported to complete an apprenticeship qualification and training with Milton Keynes College.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2022

Apprenticeship summary

  • Monthly wage


  • Working week

    Monday - Friday - 9am - 5pm.

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    15 Aug 2022

  • Date posted

    16 Aug 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Our apprentice will be trained to provide an excellent customer service to our internal 23-branch network regarding repairs and invoices, and will communicate with them to assist with raising repair orders for our damaged fleet.

Daily duties:

  • Communicate with branch’s and suppliers in a polite, courteous, and efficient manner
  • Ensure invoices are accurate and directed to the correct customer
  • Ensure the text of an invoice is correct and suitable for presentation to the customer
  • Direct invoices to the branch for further information such as a customer purchase order
  • Understand the various invoicing procedures for key accounts
  • Accurately create order numbers using VMRS codes and text to ensure that repair records are complete
  • Make detailed notes on each stage of training to present to the line manager, to assist with the development of a training plan for future Fleet Quality Controller Apprentices
  • Observe Health & Safety and statutory regulations throughout
  • Alert the immediate superior to significant problems in good time
  • Successfully complete the apprenticeship by completing assignments and attending training, as required

In addition to our supportive training and development, other staff benefits include:

  • Birthday holiday
  • A turkey at Christmas
  • In-house well-being support service
  • Free on-site parking
  • Complimentary tea and coffee on-site
  • Complimentary fortnightly fruit basket

Please note, this vacancy may close early if we receive a high volume of applications.  We advise you apply as soon as possible.

Requirements and prospects

Desired skills

  • Previous experience in customer, administration, data processing or costing work is desirable
  • Good telephone manner and keyboard skills
  • Able to work as a team

Personal qualities

  • Willing to learn and committed to completing the apprenticeship
  • Adaptable
  • Confident speaking to people in person and on the phone

Desired qualifications

At least 5 x GCSEs (including English and maths), grade 5 or higher, or equivalent.

Future prospects

It may be possible to apply for a permanent position upon completion of the apprenticeship.

About the employer

Dawsongroup plc is a group of companies specialising in the supply of commercial assets. The group has grown from a core truck and trailer rental product to cover nine distinct asset groups. We have developed on the back of our innovation and a commitment to service excellence. We give our clients an increased capability without risking capital and endow them with the flexibility to say ‘yes’ to any growth opportunities.


Dawson Group Plc


Dawsongroup plc, Delaware Drive, Tongwell


MK15 8JH

You must have JavaScript enabled to view a map of the location


Training provider


Applications for this apprenticeship are being processed by Milton Keynes College


Sonia Harris 01908 684444

  • Customer Service Practitioner Apprenticeship Standard
  • Training with Milton Keynes College
  • Ongoing training, development and support with the employer

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

If you are interested in applying for this vacancy then please click on the 'Apply Now' link and complete our Application Form.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2022