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Customer Support Advisor Apprentice ARCO LIMITED

Identify and capture customer’s needs in order to resolve and prevent customer queries at first contact. Provide an excellent and easy customer experience preventing customer dissatisfaction.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Dec 2021

Apprenticeship summary

  • Weekly wage

    £221.54

  • Working week

    40 hours per week (shifts TBC)

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    22 Dec 2021

  • Date posted

    15 Aug 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001751727

  • Positions

    6 available

- Handling inbound calls, emails, orders and customer enquiries.
- Accurately produce customer orders and certificates
- Adhere to SLA’s. 
- Record all customer enquiries on the CRM system and update communications.
- Prioritise enquiries according to customer demand.  
- Liaise with Instructors/technicians when managing the diaries and assist helping with customer requests/queries.
- Proactively providing customers with updates on any delays, issues and progression of orders.
- Use own judgement to ensure first contact resolution, engaging cross functionally to provide excellent levels of customer service. 
- Assist with external and internal audits.
- Comply with awarding body SLA’s
- The ability to cover and learn from the other CX Teams to support the business.
 


Requirements and prospects

Desired skills

• Previous experience in a customer service role 
• Strong relationship building skills. 
• Attention to detail 
• Excellent IT skills/CRM proficient 
• Good knowledge and understanding of customer accounts.
• Understanding of the invoicing process and credit limits. 
• Excellent knowledge of services across the business. 
• A positive, can do attitude 
 

Personal qualities

• Think Customer - is about genuinely putting the customer at the heart of everything we do, understanding who they are and realising that the decisions we make can impact the customer experience 
• Make Things Happen - is about showing drive and determination towards the achievement of goals. Those who make things happen show initiative, prioritise their workload and demonstrate the right attitude even when things get tough. 
• Work Together - is about building highly effective and trusting relationships with colleagues. Through this you are consistent in what you say and do, act with integrity, have respect for others and accept personal responsibility and accountability. 
•    Effective Communication -  is about sharing your views and ideas and listening to those of others as well as utilising the most effective and appropriate communication methods. 
• Deliver Our Numbers - is about understanding the financial performance of the business, your division and your team.  Seeking opportunities to maximise profit and minimise costs. 
• Open to Change - is about being flexible and comfortable in an ever changing work environment and showing a willingness to try out new things and adapt to different ways of working. 
 

Desired qualifications

No qualifications required 

Future prospects

Ongoing development and support


About the employer

Arco's mission is to keep people safe at work. Our fourth generation, family owned business is committed to delivering that mission through our core values.

Employer

ARCO LIMITED

Address

1

Blackfriargate

Hull

HU1 1BH

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Training

Training provider

LIFETIME TRAINING GROUP LIMITED

Applications for this apprenticeship are being processed by Lifetime Training Ltd

Customer Service Practitioner Level 2

Functional Skills

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Dec 2021