Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Apprentice Service Advisor Poole Bay Motors Ltd

Poole Bay Motors are a reputable local used car dealership and workshop servicing residents of Dorset with their motor vehicle needs. We are currently seeking an Apprentice Service Advisor to support our workshop team with the co-ordination of the workshop and continue offering a great service to our customers.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jan 2022

Apprenticeship summary

  • Weekly wage

    £260.00

  • Working week

    Monday to Friday. Shifts TBC.

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    06 Feb 2022

  • Date posted

    13 Aug 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001751622

  • Positions

    1 available

The apprentice will be responsible for being the first point of contact to customers and welcoming them to the business. They will be a crucial part of the workshop and be responsible for liaising with colleagues to provide customers with regular updates on the progress of their vehicles.

Your daily duties will include but not be limited to:

  • Meeting and greeting customers when picking up/ dropping off their vehicles and
  • providing a welcoming and friendly service
  • Creating job cards and updating job packs for ongoing work on customer vehicles
  • Regularly liaising with technicians and updating customers of progress on their vehicles
  • Scheduling planned maintenance and repair work into the garages
  • Assisting with raising invoices and taking payments over the phone and in person
  • Answering enquiries over the phone, face to face and via emails
  • Undertaking general ad hoc administration and ensuring all internal systems and correct

Requirements and prospects

Desired skills

  • Good customer service skills with the ability to build rapport
  • Confident telephone manner – training can be provided
  • Organisational skills

Personal qualities

  • Willingness to learn and develop self
  • Good sense of humour
  • Good attention to detail

Desired qualifications

  • GCSE A*-C/9-4 (or equivalent) 
  • Driving license is preferred but not essential

Future prospects

  • Potential for full time employment and further training upon completion of the apprenticeship for the right candidate

Things to consider

  • The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

About the employer

Quality car retailer of Bournemouth

Employer

Poole Bay Motors Ltd

Address

North Lodge Road

Poole

BH14 9BB

You must have JavaScript enabled to view a map of the location


Training

Training provider

Paragon

Applications for this apprenticeship are being processed by Paragon Skills For Industry

Contact

Chloe Hutchins 02393874752 chloe.hutchins@pgon.co.uk

  • On successful completion of this 15-18 Month you will have achieved: Level 3 Customer Service Specialist Apprenticeship Standard

Paragon Skills is a leading national Apprenticeship training provider supporting over 4,000 learners
through their training, and 1,500 organisations to consistently deliver high quality Apprenticeships across their businesses. Paragon Skills achieves some of the highest success and achievement rates in the industry. Its extensive experience across multiple specialisms has contributed to an overall achievement rate of 71.4% (2018/19) exceeding the national average of 65.6%, and an Ofsted Grade 2 Good rating.

Apprenticeship standard

Customer service specialist

Level 3 (A level)


Employer's Application Instructions

To apply for this vacancy please click 'Apply now' and you will be redirected to the GetMyFirstJob website where you will be required to submit an application. If this is your first visit to GetMyFirstJob you will be required to register on the website, please complete all fields upon registration and ensure you attach a copy of your CV

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jan 2022