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Apprentice Customer Service Practitioner- Brecks Post Office- Rotherham- S60 4JS- RefCB013 Brecks Post Office

Post Office counter assistant to provide a wide range of services. If you've got good numerical skills and enjoy dealing with customers, this job could be ideal for you. In this job, you would need to handle cash and information efficiently. You would need good communication skills. You would also need to be able to work quickly and accurately.

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Closing date: 24 Dec 2021

Apprenticeship summary

  • Weekly wage

    £83.16 to £160.38

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Part time - Monday to Friday with some Saturday mornings- extra hours worked to cover sickness and holidays. Due to the requirements of the business this apprenticeship is less than 30 hours; therefore the duration has been extended accordingly.

    Total hours per week: 18.00

  • Expected duration

    20 months

  • Possible start date

    27 Dec 2021

  • Date posted

    12 Aug 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001751303

  • Positions

    1 available

As a Post Office counter assistant your day-to-day duties would include:

  • Selling stamps and dealing with letters and parcels
  • Paying out pensions and benefits
  • Accepting bill payments
  • Selling travel insurance and foreign currency
  • Making sure the books balance at the end of the day

In our main post office, you will be involved in selling and advising customers on a wider range of products as well.


Requirements and prospects

Desired skills

  • Ideally you will have previous experience in a similar environment or the confidence to be part of a busy team
  • You should have confident communication skills as will be dealing with a variety of people

Personal qualities

To be a Post Office counter assistant you should have:

  • The ability to promote and sell products to customers
  • The ability to handle cash and information responsibly
  • Good numerical skills and accuracy
  • The ability to work quickly and accurately in a very busy environment
  • A good memory for forms and services
  • A patient and helpful manner
  • Good communication skills for understanding customer needs and explaining services

Desired qualifications

GCSEs at grades C/4 or above (or equivalent) in maths and English.

Future prospects

There may be the possibility of ongoing employment upon completion of the apprenticeship.

Things to consider

Successful candidates for the role will need to provide references and will need to have a DBS and financial background check completed.


About the employer

Services

Mail

  • Drop & Go
  • Parcelforce Express Services

Driving

  • Vehicle tax

Money

  • Savings application forms
  • MoneyGram

Identity & Licences

  • Passport Check & Send
  • CQC CRB ID Verification Service
  • DBS ID Validation Service
  • CRB & ID Verification Service

Travel

  • Foreign currency
  • Travel Insurance
  • Travel Money Card
  • National Express Tickets

Employer

Brecks Post Office

Address

269-271

Wickersley Road

Rotherham

S60 4JS

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Training

Training provider

EDEN TRAINING SOLUTIONS LIMITED

Applications for this apprenticeship are being processed by Eden Training Solutions

Contact

Caitlyn Blakeway 01709889868 caitlynjoblakeway@eden-ts.com

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • Employee Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)
  • Valuable workplace experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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