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Customer Service and Administration Insurance Coordinator Apprentice Total Repair Service Ltd

We are currently looking for a friendly, polite and customer service focused individual to fulfil the role of Insurance Coordinator Apprentice. This is a fantastic opportunity for the right candidate.

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Closing date: 17 Dec 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday, 8:00am to 4:30pm

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    10 Jan 2022

  • Date posted

    12 Aug 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Daily duties include:

  • Answer all incoming telephone calls
  • Liaising with customers and clients
  • Monitor admin email
  • Managing client portals
  • Greet visitors to the office
  • Filing
  • Shredding
  • Raise new job files as necessary
  • Enter details and update information on spreadsheet
  • Frank post
  • Assist with customer enquiries

Other duties when required:

  • Any other assistance that may be required

In time this position will progress into learning each role within the insurance department, raising works orders, purchasing materials, scheduling insurance repairs and invoicing.

Requirements and prospects

Desired skills

  • Excellent telephone skills
  • Organisational skills
  • Proficient in the use of Microsoft Word, Excel and Outlook
  • Great verbal and written communication skills
  • Meeting planning and scheduling skills

Personal qualities

  • Willingness to learn
  • Good attention to detail
  • Dependability

Desired qualifications

There are no set qualifications to become an apprentice, but it helps to have GCSEs (A*-C/9-4) in maths and English or equivalent, as this could exempt you from further training in these subjects.

Future prospects

The successful candidate will have the opportunity to progress to future employment with Total Repair Service following successful completion of their Apprenticeship.

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). The Apprenticeship National Minimum Wage guide is updated every April (ANMW):

About the employer

Total Repair Service are a Building Repair company who operate throughout Devon and Cornwall, principally repairing houses and businesses who have suffered loss or damage from fire, water or impact.

We undertake repairs such as domestic and commercial insurance repairs, and alteration and refurbishments.

TRS work with many of the largest National Insurers and Building Repair Networks.

Our friendly and professional approach makes the process of repair an easy and convenient experience for our clients.


Total Repair Service Ltd


Unit 25A


Bell Close



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Training provider


Applications for this apprenticeship are being processed by City College Plymouth

  • Customer service practitioner Level 2 apprenticeship combined with additional Business and Administration units
  • Functional skills if required

All components will be agreed upon before the start of the apprenticeship.

You will also have in-house ‘job specific’ training will be provided alongside the modules of the apprenticeship.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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