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Customer Service Apprentice TH March & Co Ltd

TH March are looking for a March Guard Apprentice Administrative Assistant to join their busy team in Yelverton. This is a great opportunity for the right candidate.

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Closing date: 08 Dec 2021

Apprenticeship summary

  • Weekly wage

    £173.25 to £334.13

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Friday, 9am - 5pm, with 30 minute lunch break

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    10 Jan 2022

  • Date posted

    11 Aug 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

You will undertake designated duties within the Personal Insurances Department in accordance with the Company’s requirements.

Duties may include:

  • To deal with claims in accordance with Authority granted under Binding Authority and refer cases outside this for instructions
  • To handle day to day queries from clients/jewellers via phone, correspondence or email and act as point of contact
  • To process incoming certificates, ensure they are correct and enter them into the system
  • To scan certificates into the system where appropriated
  • To liaise with colleagues in the MIS section and share information about the current insurance marketplace, and to assist them with any insurance queries
  • To comply with service standards at all times, to ensure the best service is provided to clients
  • To provide insurers and underwriters with accurate information to ensure they can assess each risk correctly
  • To maintain accurate files and to ensure copies of correspondence and telephone notes are correctly recorded
  • To maintain clients’ and the Company’s confidentiality at all times
  • To fully understand TH March Policies and Procedures and ensure they are adhered to
  • To undertake all other duties as reasonably required and directed
  • To comply with the Company Policy on Information Security and Acceptable Use

Requirements and prospects

Desired skills

  • Excellent IT skills and telephone manner
  • Good level of customer service
  • Effective communication skills, both verbal and written
  • Ability to gather and analyse information for the client and resolve problems
  • Ability to identify and respond appropriately to an individual client's level of understanding
  • Ability to persuade and influence others
  • Ability to demonstrate, understanding and apply TH March values. These are embedded in all roles

Personal qualities

  • To embrace and behave in line with TH March Values
  • To comply with FCA Rules & Regulations
  • To comply with the FCA's Treating Customers Fairly principles
  • Acting in an honest and open manner at all times with both clients and the company
  • Acting with integrity by demonstrating fairness and impartiality
  • Demonstrating a client focussed approach
  • To ensure that business transactions are conducted in a way that is clear and straightforward
  • To treat everyone with dignity and respect
  • To enhance your role by undertaking appropriate training and personal development courses, as required

Desired qualifications

The qualifications required are GCSE grades in English and maths A*-C/9-4 or the equivalent grades.

Future prospects

The role is progressive and the successful candidate may be able to take on more responsibility and progress within the company following successful completion of their apprenticeship.

If you have the drive to succeed you are sure to have a long lasting career with them.

About the employer

Established since 1887, T.H March are perhaps best known for being the foremost Insurance Brokers to the UK jewellery trade, offering a wide range of products to suit the needs and requirements of thousands of retailers, designers, manufacturers, makers, collectors, repairers and wearers, who are all part of the UK’s diverse and vibrant jewellery scene.

But the company’s expertise doesn’t stop there because they also arrange a wide range of commercial and personal insurance products to suit the needs and requirements of all kinds of people and organisations.


TH March & Co Ltd


Hare Park House

Yelverton Business Park


PL20 7LS

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Training provider

Skills Group

Applications for this apprenticeship are being processed by Skills to Group Ltd


Skills Group 01752 332442

The Level 2 Customer Service Practitioner Apprenticeship Standard consists of:

  • Level 2 Customer Service Standard
  • Functional Skills in maths and English

You will attend monthly sessions as part of your off the job training throughout your apprenticeship. Most aspects of your training will be delivered on site by the employer, where you will gain all the skills, knowledge and experience to assist you in this role. Your duties will vary from day to day, and throughout your on site learning process you will work closely with experienced members of staff.

You will have regular visits every six to eight weeks from your designated assessor, who will help you and monitor your progress throughout your apprenticeship programme.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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