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Food & Beverage Assistant Apprentice Gisborough Hall Hotel

To deliver the highest levels of Food & Beverage service standards in line with hotel budgeted sales and profitability.

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Closing date: 10 Dec 2021

Apprenticeship summary

  • Weekly wage

    £138.60 to £267.30

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Shifts are on a rota basis, breakfast shifts start from 7am and dinner shifts can finish at midnight, these will be discussed at interview. Weekends are included and you must be flexible to working hours to meet the needs of the business.

    Total hours per week: 30.00

  • Expected duration

    12 months

  • Possible start date

    17 Dec 2021

  • Date posted

    11 Aug 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001750409

  • Positions

    1 available

Duties to include:

  • To provide a warm professional welcome and a fond farewell, to all guests
  • Take control of shift operations, relating to Food & Beverage areas, ensuring these areas are manned at all times and providing a thorough handover at the end of the shift
  • Ensure all customers are served in a prompt & professional manner, following core standards closely
  • Give appropriate and professional guidance on menu and beverage selection through a full knowledge of the current menu
  • Adhere to the highest standards of cleanliness through the correct completion of cleaning and closedown schedules, ensuring all Food & Beverage areas are always clean and ready for service
  • Follow cash handling procedures, input all items requested into the till system, present correct billing and take payment correctly
  • Thorough understanding of the legalities of selling alcohol and licensing rules
  • Total awareness and understanding of H&S and Food Hygiene procedures relating to the Food and Beverage areas
  • To assist in the setting up of the Restaurant/bars/conference/function rooms to company standard
  • To maximise selling opportunities using the sales culture
  • Proactively seek customer feedback & ensure any negative comments are resolved or communicated to a Duty Manager at the earliest opportunity
  • To report maintenance issues promptly to Duty Manager and make the area safe as necessary
  • To participate fully in reviews, meetings and training
  • To comply with any other reasonable request made by the management team

Requirements and prospects

Desired skills

  • Confident and calm under pressure
  • Able to use initiative
  • Common sense to work unsupervised at times once trained

Personal qualities

  • Friendly
  • Presentable
  • Reliable 

Desired qualifications

A* - D in Maths and English is preferred by the employer.

Future prospects

A full time job for the right candidate on completion of the qualification and an opportunity to progress to next level.

Things to consider

This vacancy is to start immediately therefore you must be available to start before applying. The closing date, interview date and start date are subject to change. This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. Individuals are able to undertake an apprenticeship at a higher level than a qualification they currently hold, including any previously completed apprenticeships. Individuals can also undertake an apprenticeship at the same level, or lower level than a qualification they already hold as long as the new apprenticeship allows for new skills to be acquired and the content of the training is materially different from any previous qualification or apprenticeship. For example, if you already have a Level 4 qualification you still may be able to complete an apprenticeship at any level providing you meet the eligibility criteria and are learning substantive new skills. Please note; if you have been progressed, you will be contacted to complete a telephone interview. Please expect to receive a call from us within 5 working days. Applicants must go through this telephone procedure for your application to be progressed. 

Please be aware that as Northern Skills Group provide a recruitment matching service, we will also consider you for roles which pay the Apprenticeship National Minimum Wage.

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

Gisborough Hall Hotel are looking for an enthusiastic, hardworking individual to join their team as a Trainee front of House. The successful candidate will work towards a Level 2 Apprenticeship in Hospitality.

Employer

Gisborough Hall Hotel

Address

Gisborough Hall

Whitby Lane

Guisborough

TS14 6PT

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Training

Training provider

MIDDLESBROUGH COLLEGE

Applications for this apprenticeship are being processed by Northern Skills Group

  • Level 2 qualification in Hospitality team member
  • Technical Certificate
  • Functional Skills in mMaths, English and ICT (where required)
  • Day release class

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)


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