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Customer Service Advisor Apprentice Adam Fenwick

Working for Street Pasta you will be learning how this type of business runs smoothly. The role will be to assist in all areas of serving customers and ensuring they have a pleasant experience. Alongside this role you will be completing a level 2 in Customer Service.

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Closing date: 05 Dec 2021

Apprenticeship summary

  • Weekly wage

    £161.25

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, hours to be confirmed

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    13 Dec 2021

  • Date posted

    06 Aug 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001748881

  • Positions

    1 available

In this role you will be completing a variety of duties to assist with the day to day running of the business, some of which include:

  • Meeting and greeting customers
  • Organizing the shop front
  • Serving customers 
  • Food handling
  • Dealing with bookings and suppliers on the phone
  • Learn all about our menu so that the customer is confident when ordering that you can answer all of their questions
  • Cash handling
  • Taking card payments
  • Learn how to use an online ordering system
  • Checking orders and deliveries to ensure all are correct
  • Bringing new ideas to help the business grow

This isn't a full list of duties and you will be expected to complete other tasks in line with the company's needs. 


Requirements and prospects

Desired skills

  • Customer service
  • Excellent interpersonal and communication skills
  • Time management
  • Problem solving
  • Organisation skills

Personal qualities

  • Positive attitude
  • Good teamwork skills 
  • Good punctuality 
  • Team worker 
  • Committed
  • Enthusiastic and reliable

Desired qualifications

  • GCSE maths and English A*-C / 9-4 or equivalent

Future prospects

  • This is a 12 month position with the opportunity to progress within the role

About the employer

This is a street food pasta takeout shop serving pasta dishes from different continents. Using fresh local produce where we can. Looking to bring something new and vibrant to Bishop Auckland town.

Employer

Adam Fenwick

Address

117

Newgate Street

Bishop Auckland

DL14 7EN

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Training

Training provider

STOCKTON RIVERSIDE COLLEGE

Applications for this apprenticeship are being processed by Stockton Riverside College

Contact

Anna Harper 07436 795883 Anna.harper@the-etc.ac.uk

  • Level 2 Customer Service
  • Functional skills maths and English, if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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