Ford Customer Service Advisor Apprenticeship Purbeck Ford

Working in a service department, the Apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems.

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Closing date: 30 Oct 2017

Apprenticeship summary

  • Weekly wage

    £140.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday-Friday, 9am – 5pm (40 Hours)

    Total hours per week: 40.00

  • Apprenticeship duration

    2 years

  • Possible start date

    01 Nov 2017

  • Date posted

    13 Jan 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001157672

  • Positions

    1 available

Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department. An Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations. The apprentice’s role will include the following:

  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • look to promote continuous improvement in customer service

Requirements and prospects

Desired skills

Full training will be provided, no skills required

Personal qualities

A keen interest in the car industry with good communication skills both verbal and written. The employer is looking for an enthusiastic learner that must be hard working and motivated to learn new skills.

Qualifications required

Minimum of 3 GCSE’s or equivalent (A-C in English and Maths required).

Future prospects

A full time career within the automotive industry with many opportunities to progress to positions of authority within the dealership. Future prospects are endless. By having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in.

About the employer

The Wool and Bovington Motors Group Ltd, with over 60 years of trading has the distinction of being the oldest family run motor trade business in Dorset now in its fourth successive generation. Located within the Purbeck peninsula, on the south coast of England, We are able to offer the full range of new and used Ford vehicles from our Dorset based dealerships. This coupled with four generations of family ownership ensures we can offer the most competitive pricing across the range whilst maintaining the highest levels of customer satisfaction and care. As well as specialising in the supply of New and nearly new Ford vehicles, Wool and Bovington Motors are accredited Ford approved repairers, specialising in the service and repair of Ford cars, light commercials including motor homes and specialist vehicles. We are also appointed as a Ford Accident Repair Centre approved by most major insurance companies and local authorities, specialising in all aspects of accident and body repairs including restoration and paintwork. We can offer the Ford Rapid Fit service throughout our branches specialising in tyres, exhausts, batteries, brakes and MOT’s for all makes at a competitive price while you wait. Wool and Bovington Motors are an approved genuine Ford parts supplier operating timely delivery services to both retail and trade customers across the south coast. through our own fleet of specialist delivery vehicles. Our Motability premier partner team offer worry free motoring providing personal solutions to suit your individual motoring requirements. We pride ourselves on our knowledge and experience of the motability scheme. Our dedicated customer service team will be pleased to help with any enquiry, keeping our commitment to you for your safe and trouble free motoring.

Employer

Purbeck Ford

Address

Corfe Road

Stoborough

Wareham

BH20 5AA

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Training provider

Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course. An Apprentice’s training includes:

  • Industry recognised framework qualification.
  • Functional Skills (ICT, English and Maths)
  • VRQ Level 2 and/or Level 3
  • Vocational related qualification (technical certificate)
  • Ford Masters Level 1 module (excludes Service Champions)

Apprenticeship framework

Customer Service

Training provider

SKILLNET LIMITED

Applications for this apprenticeship are being processed by Skillnet

Contact

Kurt McKenna 01923 216 165 Kurt.McKenna@Skillnet.org.uk


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Closing date: 30 Oct 2017