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Level 3 Customer Service Specialist Apprentice Mssl Gb Ltd

We are looking for a customer-oriented service representative to learn our business through training. Our Customer Service Representative, or CSR, will act as a liaison point of contact, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

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Closing date: 06 Dec 2021

Apprenticeship summary

  • Weekly wage

    £197.60 - £331.36

  • Working week

    Monday – Thursday 8am – 4.30pm. Fri 8am – 2pm

    Total hours per week: 38.00

  • Expected duration

    15 months

  • Possible start date

    20 Dec 2021

  • Date posted

    03 Aug 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001747140

  • Positions

    1 available

Customer Service Responsibilities are but not limited to:

  • Manage various amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess our customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools/software
  • Meet clients/MSSL service team sales targets where required and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents where necessary
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements and prospects

Desired skills

  • No requirement for proven customer support experience or experience as a Client Service Representative is essential as full training will be provided
  • Track record of achievement within an academic environment would be preferred
  • Strong phone contact handling skills and active listening however, training will be provided
  • Familiarity with CRM systems and practices would be an advantage however, training will be provided
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Knowledge of Microsoft software systems: Word, Excel [V-Lookup and pivot charts], Power Point and Outlook would be advantageous

Personal qualities

  • Ability to multi-task, prioritise, and manage time effectively
  • Flexible
  • Friendly

Desired qualifications

Maths & English GCSE grades A - C/4 - 9 or equivalent

Future prospects

Possibilty of full time employment on successful completion of apprenticeship


About the employer

Motherson is one of the world’s largest manufacturers of components for the automotive and transport industries. Our name itself signifies a relationship of deep trust- that of a mother and child. Trust is sacrosanct in all relationships at Motherson while working towards our vision of being a globally preferred solutions provider.

Employer

Mssl Gb Ltd

Address

Albany Road

NE8 3AT

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Training

Training provider

GATESHEAD COLLEGE

Applications for this apprenticeship are being processed by Gateshead College

Contact

Scott Brown scott.brown@gateshead.ac.uk

You will work towards the Customer Service Specialist Standard with Gateshead College.

Apprenticeship standard

Customer service specialist

Level 3 (A level)


Before you apply

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