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Apprentice Administrator/Customer Service - Operations Avocet Trust

Due to the growth of the business, Avocet Trust are looking to recruit an Apprentice Administrator – Operations at their Matthews Enterprise Trust site. This is to provide a full administration/customer service to the Head of Services and Operational team.

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Closing date: 29 Jul 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9am-5pm

    Total hours per week: 35.00

  • Expected duration

    52 weeks

  • Possible start date

    08 Aug 2022

  • Date posted

    04 Aug 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available


  • Provide administrative support to the Registered Manager MET and team
  • Ensure mandatory care records are kept up to date and records filed for reference
  • Ensure accurate records are kept of all messages received, either verbal or written
  • To undertake a range of secretarial and clerical duties, including the use of information technology
  • Accurately copy, collate, and distribute information and/or documentation within the MET site
  • To take, produce and distribute notes of meetings
  • Organise and maintain effective manual and computerised filing systems, retrieving and responding to requests for information as may be required
  • Work as an effective team member within the MET team


  • Provide support and relief cover to reception during working hours as and when required

Additional Tasks:

  • Undertake any tasks as designated by the Registered Manager MET and team

Requirements and prospects

Desired skills

  • Ability to input data correctly paying attention to detail
  • Excellent IT skills

Personal qualities

  • Effective communication skills and team player
  • Ability to organise tasks to meet deadlines

Desired qualifications

English Grammar & numeracy GCSE grade C/ 4 or equivalent.

Future prospects

Excellent future prospects for the right candidate upon completion.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW):

About the employer

Avocet Trust is a charity established in 1991 to provide lifetime support for individuals with profound disabilities.

These include learning disabilities, physical disabilities, mental health problems and autism and brain injury.


Avocet Trust


Clarence House 60-62

Clarence Street



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Training provider


Applications for this apprenticeship are being processed by McArthur Dean Training Ltd


Julie Curtis 01482 307365

Level 2 Customer Service Practitioner Apprenticeship Standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • One to one Tutor/Assessor support
  • Weekly classes covering mandatory units, health and safety, equality, and diversity etc.

Apprenticeship standard

Business administrator

Level 3 (A level)

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