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Apprentice Receptionist Elmswood Surgery

This is an exciting new opportunity for an apprentice to join the surgery. You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

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Closing date: 03 Dec 2021

Apprenticeship summary

  • Weekly wage

    £170.20

  • Working week

    Mon – Friday 9.00 am till 4 pm

    Total hours per week: 35.00

  • Expected duration

    15 months

  • Possible start date

    13 Dec 2021

  • Date posted

    04 Aug 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001746897

  • Positions

    1 available

Primary Duties and Areas of Responsibility:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments
  • Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
  • Receive and make telephone calls as required.  Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery with particular reference to GP triage
  • Enter requests for home visits onto the visit screen, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor
  • Action repeat prescription requests and ensure that they are ready for collection by the patient/transferred via EPS to nominated pharmacy within 48 hours.  Note:  The responsibility for dealing with acute prescription requests rests with the practice dispenser or duty doctor
  • Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork
  • Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same
  • Enter patient information on to the computer as required

Patient notes and correspondence:

  • Retrieve and re-file records as required, ensuring strict alphabetical and chronological order is adhered to
  • Ensure correspondence, reports, results etc are scanned promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen
  • Ensure records are kept in good repair with all necessary information on the outside cover clearly visible
  • Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff
  • Ensure that all new patients are registered onto the computer system promptly and accurately and any change of address dealt with appropriately
  • Responsible for the acceptance and deletion of GP Links information

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation.  All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Requirements and prospects

Desired skills

 

 

  • Good communication skills, both verbal and written
  • Conscientious with good attention to detail while working to tight deadlines
  • Ability to build good working relationships with members of the team and employees
  • Ability to work proactively and with a can do attitude
  • Ability to work effectively on your own initiative or as part of a team
  • Good IT skills, including a good knowledge of Microsoft Word and Excel

Personal qualities

  • Confident to talk to a variety of people, face-to-face and via phone
  • Well presented
  • Willing to learn and an ability to retain information
  • Proactive in their approach to work and thrive on doing a good job
  • Able to follow instructions
  • Hardworking
  • Self-motivated
  • Enthusiastic
  • Respectful of confidentiality

Desired qualifications

GCSEs (or equivalent) grade A*-C/9-4 (or equivalent qualifications) in English Language, Literature and maths and ICT.

Future prospects

Possible progression for the right person 


About the employer

GP Practice supporting the local community across all health care requirements. Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues.

Employer

Elmswood Surgery

Address

Sherwood Health Centre

Elmswood Gardens

Nottingham

NG5 4AD

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Training

Training provider

ACCESS TRAINING (EAST MIDLANDS) LTD

Applications for this apprenticeship are being processed by Access Training

Contact

Zoe Hayes 07918907110 zoe.hayes@atem.co.uk

  • Level 2 Customer Service Apprenticeship Apprenticeship Standard

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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