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Sales Support Administrator Apprentice THE CHANGE ORGANISATION LIMITED

Fabulous opportunity to work for a great company in Whitstable whilst gaining your Customer Services Level 2 qualification!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday. Times TBC.

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    08 Nov 2021

  • Date posted

    03 Aug 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

  • Answering inbound calls & dealing with them as appropriate
  • Helping to cover staff who are absent
  • Keeping our CRM system updated; this is the main responsibility and is broken down into the following specifics
  • Making sure we have all relevant contacts set up for each customer and prospect (correct names, correct job titles, email addresses, phone numbers (with each set up in our PBX system so that their name appears when they call in), DOB & LinkedIn details
  • Ensuring the financial information we have for customers and prospects is up to date
  • Ensuring that we are storing up to date notes on the level of discounts each individual customer receives. Ensuring that each customer and prospect is categorised properly
  • Ensuring that we have recorded when they 1st started buying from us
  • Ensuring that we have the right email addresses in our delivery notification fields so that they are automatically sent tracking details after every order
  • Ensuring that we have recorded all of the products that each individual buys
  • Ensuring that we are documenting how often they buy each of these products
  • Ensuring that we are documenting which customers and prospects have agreed to receive marketing from us (as per GDPR)
  • Managing quotations produced through the CPM so that we are closing them as appropriate i.e. won or lost and, if lost, why we lost the business
  • Lead generation; identifying new potential customers for the sales team

Requirements and prospects

Desired skills

  • Attention to detail
  • Good admin, grammar and punctuation
  • Friendly and helpful phone manner
  • Good time management
  • Ability to deal with consistent pressure to perform to the best of their abilities
  • Ambition to progress but recognising this will take time

Personal qualities

  • Positive ‘can-do’ attitude
  • Focused

Desired qualifications

GCSE's passes are preferred but not essential as Functional Skills in maths and English will be completed.

Future prospects

We are a meritocratic Company who prefer to promote from within so, come the end of the apprenticeship, there are many opportunities available with the most obvious being; stay in the role to continue building experience and market knowledge OR to become a Sales Consultant managing a base of existing customers & developing new customers so as to acheieve regular targets and earn commission from sales. Previous apprentices in this role though have progressed into other Depts such as Purchasing

About the employer

A market leading business IT hardware specialist, committed to delivering the highest quality of service. We believe in giving everybody the opportunity to realise their potential, working within a vibrant atmosphere.




Unit 92-93

John Wilson Business Park, Harvey Drive



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Training provider


Applications for this apprenticeship are being processed by Paragon Skills For Industry


Chloe Hutchins 02393874752

PARAGON SKILLS have the ENERGY & EXPERIENCE to give you the EDGE in starting your career. Our Learning and Development Coaches will deliver outstanding teaching and learning to help ENERGISE you to complete your apprenticeship training and leave you confident to EXECUTE tasks to the highest standard.

Paragon will provide the training for this apprenticeship within your company’s site therefore there is no need for you to attend an outside training facility at any time.

On completion of this apprenticeship you will receive:

  • Diploma Level 2 in Customer Services
  • Functional Skills in maths, English & ICT Employment (if required)
  • Rights & Responsibilities
  • Personal Learning & Thinking Skills

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

To apply for this vacancy please click 'Apply now' and you will be redirected to the GetMyFirstJob website where you will be required to submit an application. If this is your first visit to GetMyFirstJob you will be required to register on the website, please complete all fields upon registration and ensure you attach a copy of your CV

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2021