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Business Support Apprenticeship Park Lane High

This is an exciting opportunity to work for Park Lane Academy undertaking varied administration and receptionist duties. You will be given various responsibilities as part of this role and you will be part of a hardworking and friendly team.

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Closing date: 03 Nov 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Days and shifts to be confirmed

    Total hours per week: 37.00

  • Expected duration

    18 months

  • Possible start date

    15 Nov 2021

  • Date posted

    03 Aug 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Business Support plays a key role in supporting our Academy to deliver a high-quality service.  In your role you will be part of an administrative team within the Academy. There are a variety of administrative and business support duties that may form part of your job it will be expected that you deal with information which may be sensitive or confidential.

You will be expected to carry out your duties in line with the Academies policies, procedures, and relevant legislation.

Reception duties:

  • To assist in responding and resolving routine telephone and visitor enquiries appropriately - this may involve signposting to other staff
  • To be a ‘brand ambassador’ for the school and provide a friendly and professional reception service to all visitors and callers
  • Carrying out Safety and DBS checks on all visitors to reception
  • To deal with incoming and outgoing post, including franking
  • To undertake basic clerical duties including filing, faxing, record keeping photocopying and distribution of relevant documents
  • To deal courteously and efficiently with all visitors to the Academy
  • Receive orders and deliveries, check delivery notes and report any missing / faulty items to the Finance Manager
  • Ensure stock cupboards and the reception area is kept tidy
  • To input and update student information using various computerised systems
  • To be responsible for the administration, collating and filing of data collection sheets
  • Schedule and confirm appointments, maintain the event calendar and using the booking system

General administration duties:

  • To assist in the provision of an effective, flexible, and responsive administrative/business support service which is provided to the Academy
  • To undertake typing and word processing via Microsoft Office and SIMS in the production of letters, reports, bulletins, newsletters, mail merges, spreadsheets etc.
  • To ensure accurate and timely documents are produced as required by the academy
  • To assist in the production of materials for school e.g. forms, programmes posters, signs, brochures, and certificates
  • To ensure all office equipment is used proficiently, taking into account any health and safety requirements, copyright legislation, and effective stock management are maintained

General duties:

  • To undertake such other duties and responsibilities of an equivalent nature as may be determined by the postholder's manager, including with appropriate notice ad-hoc support during out of academy hours events such as parent’s evenings
  • Provide administrative, and organisational services to the school
  • Liaise with pupils, parents/carers
  • Liaise with other staff and external agencies
  • Ensure confidentiality is maintained and GDPR is adhered to
  • To undertake duties as part of the team rota
  • To act as a team member and undertake general office duties as and when required to support the overall service delivery to the academy, student, and families
  • Uphold the professional standards expected of every member of Academy staff in all dealings with colleagues, students, parents / carers, and the wider community
  • Adhere to the principles expressed in the aims of the Academy
  • Actively contribute to the continued development of the Academy by attending training, participating in relevant meetings, and putting forward ideas for improvement
  • Be a positive, collaborative team member
  • Apply Academy policies in all aspects of the role
  • To demonstrate a commitment to self-review and professional development
  • The postholder's duties must at all times be carried out in compliance with the academies Equal Opportunities Policy and other policies designed to protect employees or service users from harassment
  • Undertake telephone duties, dealing with messages and acting on information received
  • Update CPOMS as required

Take reasonable care of the health and safety of self, other persons, and resources whilst at work.

Co-operate with management of the academy as far as is necessary to enable the responsibilities placed upon the academy under the Health and Safety at Work Act to be performed, e.g. operate safe working practices including both mental and physical wellbeing.

It is the duty of the postholder not to act in a prejudicial or discriminatory manner towards employees. The postholder should also counteract such practice or behaviour by challenging or reporting it.

As part of your wider duties and responsibilities you are required to promote and actively support the academies responsibilities towards safeguarding. Safeguarding is about keeping people safe and protecting people from harm, neglect, abuse, and injury.

It is about creating safe places, being vigilant and doing something about any concerns you might have. It isn’t just about the very old and the very young, it is about everyone who may be vulnerable. Please refer to your Employee Handbook for further information regarding Safeguarding.

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

  • Attend and be punctual for all induction sessions
  • Attend and be punctual for all lessons with regards to your apprenticeship programme
  • Complete all required assignments with regards to your apprenticeship by the required timeline
  • Build up your portfolio of evidence on-going during your apprenticeship programme
  • Access support from your tutor/assessor as and when required
  • Access support from your manager with regards to any evidence requirements or support as and when required
  • Attend all work-based training/support sessions

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

Requirements and prospects

Desired skills

  • Somebody who is a good verbal communicator who has a polite, clear and professional telephone manner
  • Must have a good level of literacy skills
  • IT literate and have a good understanding of Microsoft Packages
  • Required to work to deadlines, with good time management
  • Ability to work effectively and respond positively to the demands of a varied workload
  • Good numeracy skills
  • Ability to be organised and to meet targets set to complete the required work-based evidence, assignments and logging of all work completed towards completion of your apprenticeship programme - your employer will also support you with these requirements
  • Confident in using email and the internet
  • The successful candidate will be organised
  • Willing to work effectively in the team
  • Previous experience of word processing and/or administrative work
  • Experience of working with computer databases
  • Willingness/ experience of working in a busy customer service environment/office

Personal qualities

  • An enthusiastic individual
  • Flexible approach to work, willing to go the extra mile to get the job done
  • Must be punctual as well as having a good attendance record
  • Ability to work on own initiative, when required
  • Ability to work effectively as both part of a team and as an individual,
  • Respond positively to the demands of a varied workload
  • Friendly and approachable
  • Commitment to undertake continued training and development
  • Numeracy and literacy skills are required in order to produce basic reports and perform simple calculations

Desired qualifications

  • Grade C/4 or above in maths and English is required
  • Experience working in an office or customer based environment
  • An IT qualification would be an advantage
  • Understanding and commitment to the Academy’s Equality Policy and how it relates to the duties of the post
  • Understanding of basic principle of customer care

Future prospects

There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.

There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.

Things to consider

Following applying for this vacancy the first stage, after your initial application, will be to attend an interview with Nichola Barnes via Zoom. If you do not attend this interview your application will not progress any further.

For any further information on this vacancy please contact Nichola Barnes at Kirklees College on E-mail:
Mobile Number: 07788 390025
Apprenticeship Team:

NO CONTACT should be made with the employer at this initial stage, the College is more than happy to help you with any queries you may have.

The salary may be negotiable. This will depend on experience. 

The salary may also increase after a probationary period, if the budget allows, following successful employment and production of the required work towards achieving the qualifications towards the apprenticeship training programme.

This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment.

Your employer will allow you time off for study and this will be part of your contract of employment.  You should attend all required classes and keep up to date with any set work.

About the employer

Secondary Education age 11 to 16.


Park Lane High


Park Lane



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Training provider


Applications for this apprenticeship are being processed by Kirklees College


Nichola Barnes 07788 390025

Business Administrator Standard Overview.

The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.

The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

The business administrator is expected to deliver their responsibilities efficiently and with integrity - showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.

Completion of the following elements are part of the Business Administrator Apprenticeship Level 3 Standard:


  • IT
  • Record and document production
  • Quality
  • Interpersonal skills
  • Decision making
  • Planning and organisation
  • Communications
  • Project management


  • The organisation
  • Value of their skills
  • Stakeholders
  • Relevant regulation
  • Policies
  • Business fundamentals
  • Processes
  • External environment factors


  • Professionalism
  • Personal qualities
  • Managing performance
  • Adaptability
  • Responsibility

The apprenticeship standard requires management of a project and evidence a process that they have improved.

A presentation will be completed evidencing: How have they improved a process or operating practice? What steps did they take to implement the project? What worked well and how would you improve the results in the future?

The Business Administrator Level 3 Apprenticeship Standard is assessed at the end of the programme externally by the awarding body NCFE; to assess/test candidate’s knowledge, skills and behaviours.

The end point assessment will include:

  • A range of assessment tools - observation
  • Presentation on the Project undertaken - The apprentice delivers a presentation to the EPAO on a project they have completed or a process they have improved. The presentation lasts 10-15 minutes,
  • Test of knowledge using scenarios with questions
  • Competency based Interview
  • Assessment on portfolio of evidence

Apprenticeship standard

Business administrator

Level 3 (A level)

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