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Apprentice Operations Assistant EKC Group

The successful Business Administrator apprentice will support the Operations team to provide an accurate and efficient operations service for EKC Digital Learn comprising of 16 - 18 Study Programmes and Adult and Employer Programmes including Distance Learning.

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Closing date: 28 Oct 2021

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday between 8.30am - 5.00pm. Shifts TBC.

    Total hours per week: 37.00

  • Expected duration

    21 months

  • Possible start date

    28 Nov 2021

  • Date posted

    03 Aug 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available


  • To support the Operations Team Leader in providing an effective, efficient and comprehensive service including supporting with answering telephone calls, emails and queries into the team from learners, employers and College staff using relevant software to maintain accurate records
  • To support the administration of enrolments, achievements, registrations, examinations and any other aspect of the student data records as directed by the Operations Manager to maximise area income
  • To support the monitoring of functional skills, additional learning support and learner attendance
  • To support the maintenance of accurate and up to date records of student data on the Corporate Student Data System, the College’s E-Portfolio system and within learner files
  • To support the co-ordination, issuing and collection of Commitment Statements and Learning Agreements to ensure that all students have valid evidence files in line with audit requirements
  • To support quality assurance activities such as the administration of learner surveys and recording of destinations to maximise satisfaction rates and positive outcomes
  • To support meetings with staff, learners and employers as required
  • To attend meetings that are business critical to this role
  • To participate in and support College Enrolment Events, Celebration Events, Community Days and other associated activities

General Duties and Responsibilities:

  • To participate in the staff support and development scheme and to undertake training based on individual and service needs
  • To take a lead in creating or to promote a positive, inclusive ethos that challenges discrimination and promotes equality and diversity
  • To comply with legislative requirements and College policies and guidelines in respect to health and safety and data protection
  • To demonstrate positive personal and professional behaviour as specified in the Staff Code of Conduct
  • To undertake continuing professional development to support our culture of continuous improvement
  • To partake in quality assurance systems
  • To meet minimum relevant occupational standards
  • To keep up to date with the skills required to fulfil the role
  • To undertake any other duties commensurate with grade as may be reasonably requested
  • You will be responsible for protecting staff and learners from all preventable harm as per Safeguarding procedures

Requirements and prospects

Desired skills

  • Ability to keep accurate records and take accurate notes
  • A good understanding of good customer service
  • Good IT skills
  • Ability to work on your own initiative and as part of a team
  • To work effectively with competing priorities to tight deadlines
  • Excellent communication and interpersonal skills

Personal qualities

  • Enthusiastic
  • Keen to learn
  • Reliable
  • Ability to use your own initiative
  • Attention to detail
  • Flexibility and team player

Desired qualifications

  • GCSEs grade 4/C and over, or equivalent including maths and English

Future prospects

  • Possible permanent position on completion of the Apprenticeship

Things to consider

  • Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit:

About the employer

With great training opportunities, amazing facilities and strong connections with employers, we offer you everything you need to progress into employment, further training or higher education.

College life offers a lot of fantastic opportunities and there is always something to do. To help you make the most of your time at Dover Technical College, we give you the chance to get involved in extra activities that enhance your learning.


EKC Group


Dover Branch

Maison Dieu Road


CT16 1DH

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Training provider


Applications for this apprenticeship are being processed by East Kent College


Karen Wheeler 01227 811315

  • Level 3 Business Administrator Apprenticeship Standard 
  • Functional Skills in maths and English if required

Apprenticeship standard

Business administrator

Level 3 (A level)

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