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Customer Services Assistant Apprenticeship Portico (GB) Ltd

Assisting with -booking appointments with customers in occupied properties, coordinating with our service engineers to attend. Raising delivery notes/ invoicing, updating information on to our systems for feedback to the principal contractors.

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Closing date: 30 Oct 2021

Apprenticeship summary

  • Weekly wage

    £184.80 to £356.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Friday, 8:30 am to 5:00pm, 40 hours per week. Half an hour for lunch.

    Total hours per week: 40.00

  • Expected duration

    18 months

  • Possible start date

    01 Nov 2021

  • Date posted

    03 Aug 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001746671

  • Positions

    1 available

Assisting with -booking appointments with customers in occupied properties, coordinating with our service engineers to attend. Raising delivery notes/ invoicing, updating information on to our systems for feedback to the principal contractors.

Must be very organised, with excellent communication skills via email, telephone.

The ability to work well within a team, good time management and adaptability. This department is part of selling our product to our customers, it is of upmost importance to our customers to have a well organised, proactive and dedicated customer care team.


Requirements and prospects

Desired skills

Must have excellent computer skills including excel, Sage would be an advantage however training will be given.

Personal qualities

Must be very organised, with excellent communication skills via email, telephone.

The ability to work well within a team, good time management and adaptability.

Desired qualifications

None required.

Future prospects

We want to bring a person on to a level where they will not only assist thoroughly the role of Customer Care Manager, but eventually with the growth we have planned allow us to grow the team, and bring on another assistant, in doing so more responsibility will be placed on this role, and the renumeration will follow.


About the employer

Portico GB is a leading supplier and installer of windows, doors and conservatories to the new build industry supplying windows, doors and fitted wardrobes. We have a proven track record through 30 years of service to our clients in this dynamic area of the construction industry. This role will be based at our Head Office in Woolpit near to Bury St Edmunds. We employ around 50 people, some of whom have worked for the Company for many years.

Employer

Portico (GB) Ltd

Address

Unit 9

Woolpit Business Park, Windmill Avenue

Bury St. Edmunds

IP30 9UP

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Training

Training provider

W S TRAINING LTD.

Applications for this apprenticeship are being processed by W S Training Ltd

Contact

Rachael Jones 07793444962 rjones@wstraining.co.uk

We want to bring a person on to a level where they will not only assist thoroughly the role of Customer Care Manager, but eventually with the growth we have planned allow us to grow the team, and bring on another assistant, in doing so more responsibility will be placed on this role, and the renumeration will follow. 

As part of this you will undertake:

  • Customer service practitioner standard
  • Functional skills if needed

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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