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Service Desk Administration Apprentice LOGIXAL DOCUMENT SOLUTIONS LIMITED

As a Service Desk Administrator, you will prioritize the calls coming in via the client's Service Desk and assign these to engineers as necessary in order to meet the demands of the customers. You will take responsibility for the smooth running of the helpdesk functionality, ensuring all requests are efficiently and effectively handled.

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Closing date: 28 Oct 2021

Apprenticeship summary

  • Annual wage

    £13,000.00

  • Working week

    Monday to Friday, 8:30am-5:30pm. Shifts TBC.

    Total hours per week: 40.00

  • Expected duration

    18 months

  • Possible start date

    30 Oct 2021

  • Date posted

    30 Jul 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001744926

  • Positions

    1 available

Duties:

  • Receiving emails and calls relating to maintenance issues in the field
  • Logging jobs on the system
  • Ordering parts for the customers
  • Using internal systems to monitor customer machines remotely
  • XDA management and sending toners and other consumables when required
  • Efficiently managing stock levels through performing stock takes as well as re-ordering toners and consumables

Requirements and prospects

Desired skills

  • IT efficient, particularly in Excel
  • Attention to detail
  • Comfortable working to deadlines
  • Providing excellent customer service

Personal qualities

  • Confident
  • Proactive 
  • Friendly
  • Organised

Desired qualifications

  • Studied at GCSE level (or equivalent) grade A*-C/9-4 including maths and English

Future prospects

  • Upon completion of the apprenticeship, a permanent position is available for the right candidate

Things to consider

  • The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

About the employer

Logixal is a leading specialist in transforming office productivity through innovations in printing and IT infrastructure. They partner with several global industry leads such as Xerox, HP and Papercut. Due to rapid growth, they’re looking to expand their headcount and increase the quality of their workforce by taking on an apprentice.

Employer

LOGIXAL DOCUMENT SOLUTIONS LIMITED

Address

1

Poole Street

London

N1 5EA

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Training

Training provider

THE RECALVI ENTERPRISE LTD

Applications for this apprenticeship are being processed by THE RECALVI ENTERPRISE LTD

Contact

Jordan Henry 02038296931 jordan.henry@apprenticeshipconnect.co.uk

  • Business Administrator Level 3 Apprenticeship Standard
  • Functional Skills if required

Apprenticeship standard

Business administrator

Level 3 (A level)


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