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Customer Service and Administration Apprentice MAGNET EXPERT LTD

We are looking for a highly motivated individual who can split their time between our sales and finance departments, providing administrative support whilst dealing with customer service related enquiries.

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Closing date: 25 Oct 2021

Apprenticeship summary

  • Weekly wage

    £380.00

  • Working week

    Monday - Friday with hours between 8.00am - 5.30pm

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    01 Nov 2021

  • Date posted

    29 Jul 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001744497

  • Positions

    1 available

Duties will include, but will not be limited to:

  • Assisting customers with service and sales related queries (inbound calls, e-mail, and webchat)
  • Processing sales orders and maintaining customer records
  • Monitoring stock forecasts and liaising with the procurement department
  • Support in dealing with sales and purchase invoices and the processing of card payments
  • Be responsible for data entry and analysis where required
  • Ensure a high standard of document management through filing, scanning and inputting
  • Input petty cash and credit card expenses
  • Have excellent written and verbal communication with the ability to multitask whilst maintaining strong attention to detail and organisation
  • Up to date knowledge and proficiency with all aspects of Microsoft Excel, Word and Outlook
  • Have a desire to succeed within the role with the ability to progress within the business

Requirements and prospects

Desired skills

  • Ability to work as a team and also alone
  • Excellent level of written and spoken English
  • Time management - ability to split time for 2 roles

Personal qualities

  • Professional manner
  • Commitment

Desired qualifications

GCSEs at grade A/9 - C/4 in English and Maths or equivalent.

Future prospects

Employment and progression within the organisation may be possible upon successful completion of the apprenticeship and opportunities available.

Things to consider

Your own transportation would be beneficial due to the location.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates


About the employer

We supply high-performance neodymium magnets and other magnetic equipment to businesses and consumers. We know magnets and with our 40 years of experience in the magnet industry, no solution is out of reach.

Employer

MAGNET EXPERT LTD

Address

Magnet Expert Ltd, Ollerton Road

Tuxford

Newark

Newark

NG22 0PQ

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Training

Training provider

LINCOLN COLLEGE

Applications for this apprenticeship are being processed by Lincoln College

Contact

Learner Engagement Team 01522 876284 apprenticeships@lincolncollege.ac.uk

  • Apprenticeship Standard in Customer Service Specialist Level 3
  • You will receive the following training in addition to the Apprenticeship Standard:
  • Training on Khaos Control, FreshWorks and BT Phone
  • Magnet Theory Training
  • In-house training on all company policies and procedures

Apprenticeship standard

Customer service specialist

Level 3 (A level)


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