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Customer Service Apprentice NICHE OFFICE SOLUTIONS LTD

An exciting new role has developed within our team. Working closely with the team to ensure all day to day operations run smoothly by completing all administrative tasks in a timely manner. Our Customer Service apprenticeship programmes offer all the vital experience required to become an asset in any company.

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Closing date: 22 Oct 2021

Apprenticeship summary

  • Weekly wage

    £161.25

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday Shifts TBC

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    25 Oct 2021

  • Date posted

    28 Jul 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001744277

  • Positions

    1 available

Duties to include:

  • To maintain a close working relationship with your line manager, ensuring communication is clear and concise and any ideas or issues are channelled effectively in a correct and professional manner
  • To research new video content from supplier/manufacturer portals and report back to marketing
  • Regularly use integra mailouts and communicate effectively with marketing in how to best to send these out and follow up
  • To act as a role model and exemplify best practice in your role
  • To work with the business manager on monitoring all outgoing and incoming parcels
  • To work with marketing department, on researching new verticals – Database led
  • Effectively managing incoming calls in a professional and fluid manner
  • Follow communication procedures, guidelines, and policies

Requirements and prospects

Desired skills

  • Great communication skills
  • Competent with Excel/Word
  • Good at typing
  • Confident picking up the phone to call people
  • Competent with the use of a scanner/printer
  • Proactive
  • Very organised

Personal qualities

  • Commitment to work/tasks
  • Someone who is motivated in what they do as a business admin
  • Contribute to the overall ethics/work/aims of the school or business
  • Ability to relate well to colleagues/clients when communicating through departments
  • Able to work as part of a team effectively through using all resources available to you
  • Ability to maintain confidentiality and withhold information within reason

Desired qualifications

GCSEs at grades C/4 or above (or equivalent) in maths and English.

Future prospects

GCSEs at grades C/4 or above (or equivalent) in maths and English.

Things to consider

Possible full-time employment for the right candidate upon successful completion of the apprenticeship.


About the employer

Being part of a buying consortium that is £500million strong ensures we can provide access to an extensive range of competitively priced products from one convenient online shop. If you can’t find what you are looking for‚ simply ask our expert team and we will source it for you or advise you on the right product for the job!

We have many decades of experience in the office product supplies marketplace. We respond to the needs of a wide range of companies and organisations - big and small‚ private/public sector and multi-nationals.

We have the skills‚ experience and resources to provide you with a perfect tailored solution. We will work in partnership with you to fully understand your business and ensure we provide the best prices and most importantly the best service and support where and when you need it.

Employer

NICHE OFFICE SOLUTIONS LTD

Address

Malik House

29

Manor Row

Bradford

BD1 4PS

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Training

Training provider

IXION HOLDINGS (CONTRACTS) LIMITED

Applications for this apprenticeship are being processed by Ixion Holdings (Contracts) Limited

Contact

asma jabeen +447588718172 Asma.Jabeen@ixionholdings.com

  • Customer Service Practitioner Level 3 
  • Functional Skills 

Apprenticeship standard

Customer service specialist

Level 3 (A level)


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