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Medical Receptionist Apprentice - Level 2 Customer Service Oakenhurst Medical Practice

Medical Receptionist will be responsible for all reception duties; face to face and telephone care for patients, staff and visitors, some administration duties and will need excellent customer service and communication skills and a good knowledge of windows-based computer systems including a working knowledge of Microsoft office applications.

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Closing date: 29 Oct 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, shifts to be confirmed

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    01 Nov 2021

  • Date posted

    27 Jul 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Job Summary:

  • The medical receptionist will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way whilst maintaining patient confidentiality. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Scope and purpose of role:

  • To deliver a high standard of general assistance to the Practice Team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

As a medical receptionist you will be responsible for:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
  • Meet and greet all patients and visitors to the Practice in a polite and efficient manner
  • Respond and deal with requests for information in a polite and efficient manner
  • Initiate contact with and respond to requests from patients, other team members and associated healthcare agencies and providers
  • Receive incoming and make telephone calls as required
  • Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
  • Process appointment requests from patients for today and future appointments by telephone and in person
  • Action acute and repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours (two working days), either on the computer or manually
  • Ensuring accuracy of detail and that the patient is informed of prescription policy
  • Maintain the computer clinical system (EMIS) in an accurate and secure manner
  • At the start of the day when first to arrive, make all necessary preparations to receive patients
  • When last to leave at the end of the day, ensure that the reception area is totally secured, computers logged off
  • Keep the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
  • Undertake any other additional duties appropriate to the post as requested by the GP Partners or Management

Requirements and prospects

Desired skills

  • General good computer skills
  • Time management and ability to prioritise workload
  • Ability to work alone and as part of a team
  • Awareness and maintenance of confidentiality
  • Ability to work flexible hours when required

Personal qualities

  • Pleasant, helpful and effective telephone manner
  • Excellent interpersonal, verbal and written communication skills
  • Enthusiastic
  • Motivated
  • Professional approach to appearance and conduct

Desired qualifications

  • A good standard of education (English / maths GCSE A*-C / 9-4 or Equivalent)

Future prospects

  • Medical Receptionist role with practice on completion of Apprenticeship

Things to consider

  • At present due to COVID-19 it hasn’t recommenced but 1 in 7 weeks late working on Wednesday till 8:30
  • Please note that the closing date for this vacancy is at the employers’ discretion and is subject to change. If this vacancy has been filled, we will endeavour to support you in finding alternative vacancies

About the employer

Oakenhurst Medical Practice provides primary care for Blackburn and surrounding areas.


Oakenhurst Medical Practice


Barbara Castle Way Health Centre

Simmons Street



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Training provider


Applications for this apprenticeship are being processed by Blackburn College


Apprenticeship Team 01254 292500

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Level 1 English and maths Functional Skills (if required)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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