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Apprentice Customer Service Representative Master Grill

Master Grill Limited is a fast-paced and growing company working within the commercial catering equipment industry. The company has been established for over 22 years, we have 9 employees and are looking to bring on board an enthusiastic apprentice to become part of our team!

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Closing date: 12 Nov 2021

Apprenticeship summary

  • Weekly wage

    £172.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 8am - 5pm

    Total hours per week: 40.00

  • Expected duration

    18 months

  • Possible start date

    12 Dec 2021

  • Date posted

    24 Jul 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001742246

  • Positions

    1 available

Master Grill Limited is a fast-paced and growing company working within the commercial catering equipment industry. Much of our work is reactive attendance to faulty catering equipment, planned maintenance and gas safety checks. We also provide design and installation of full kitchen installations in the commercial catering industry i.e. schools, hospitals, restaurants etc.

The role will include the below:

  • Monitoring incoming emails and acting upon them
  • Taking telephone calls, logging new work and chasing up progress for customers
  • Assisting the Sales Coordinator with quotation information gathering and collation
  • Site surveys
  • Face to face customer liaison as well as over the phone
  • Improving our online presence with social media and google account
  • Assisting in the day to day office tasks
  • Take delivery of goods checking they are correct and intact if not taking the appropriate steps to contact the suppliers to advise any issues
  • Taking telephone calls, logging new work and chasing up progress for customers
  • Logging jobs into our service software system to log incoming service jobs and updating active ones
  • Identifying spares required following completed works and placing orders with suppliers using purchase order system
  • Sales preparation for upcoming works
  • Sales literature preparation and distribution digital and postal.

Requirements and prospects

Desired skills

The main attribute that is required in our employees is enthusiasm

We need you to be able to communicate clearly in written, email and spoken forms to clients/engineers on phone calls/face to face, everything else can be learnt.

Personal qualities

  • Professional approach
  • Reliability
  • Punctuality
  • Good communication skills
  • Willingness to listen and take on board instructions and good clear communication skills.

Desired qualifications

GCSE English and Maths Grade C or equivalent.

Future prospects

We hope the Apprentice can be trained and come on board into a fulltime position within the business.

Things to consider

We are in central Wallasey with the Liscard bus terminal 20 minute walk up the road from the show room, the following buses stop near by, 409, 433, 432.


About the employer

Master Grill is a fast-paced and growing company working within the Catering Maintenance industry. Much of our work is reactive attendance to faulty catering equipment, planned maintenance, gas safety checks and full kitchen refits in the commercial catering industry.

Employer

Master Grill

Address

87

Poulton Road

Wallasey

CH44 9DE

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Training

Training provider

WIRRAL METROPOLITAN COLLEGE

Applications for this apprenticeship are being processed by Wirral Metropolitan College

  • Level 2 Customer Service Practitioner Standard including:
  • Level 2 Diploma for Customer Service Practitioners
  • Knowledge, Skills and Behaviours
  • Level 1 Functional Skills English to be achieved and take the test for L2 Functional Skills, if required
  • Level 1 Functional Skills Maths to be achieved and take the test for L2 Functional Skills, if required
  • End Point Assessment

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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