Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Apprentice Customer Service Practitioner Kestrel Bce

Looking to start a career in Customer Service? If so this is the role for you. The Customer Service Apprentice will be responsible for providing day to day general administrative tasks and customer service.

Sign in to apply

Closing date: 08 Oct 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday 8.30am - 5.15pm with 45 minutes for lunch

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    22 Oct 2021

  • Date posted

    23 Jul 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

The Customer Service Apprentice will be responsible for providing day to day general administrative tasks and customer service. Appropriate training will be provided for all of the below areas and supervision will be readily available at all times:

  • Communicate with our customers under supervision, using appropriate interpersonal skills
  • To use tact, diplomacy and respect confidentiality at all times
  • Exercising judgement when receiving phone calls, taking messages, liaising with other departments
  • Provide administrative support to all team members as required
  • To take telephone calls ensuring that full information is retrieved from the caller
  • Process customer orders/complaints in line with current office procedures
  • To plan, discuss and organise own time within set duties with support
  • Dealing with customer queries efficiently, tactfully and confidentially and directing enquires to the most appropriate person
  • The post holder will be expected to maintain strict confidentiality of information at all times

Requirements and prospects

Desired skills

  • Demonstrable organisational skills
  • Attention to detail
  • Excellent timekeeper
  • Demonstrable communication skills
  • Awareness of confidentially in the workplace
  • Ability to handle sensitive information appropriately
  • Ensure office procedures and policies are adhered to
  • Able to relate to people of all ages
  • Excellent I.T Skills needed
  • Able to work in a fast paced environment

Personal qualities

  • Drive and determination
  • Willingness to learn new skills
  • Conscientious, tactful and diplomatic
  • Smart and presentable
  • The ability to adapt to change within the workplace

Desired qualifications

GCSE’s grade 4 or above or equivalent in English and Maths.

Future prospects

Potential progression on to an advanced apprenticeship and full time, permanent employment.

Things to consider

You must be able to travel to and from work and college.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit:

About the employer

Kestrel BCE are looking for a bright, forward thinking individual to join their busy team.


Kestrel Bce


Billet Lane Lysaghts Enterprise, Normanby Road


DN15 9YH

You must have JavaScript enabled to view a map of the location


Training provider


Applications for this apprenticeship are being processed by North Lindsey College


Sharron Eskesen

This is a work based apprenticeship with regular visits from a dedicated assessor to aid the completion of the Customer Service Practitioner Apprenticeship Standard Level 2.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.