Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Staff Tech Engineer Apprentice THE HUT GROUP LIMITED

The Staff Technology team are responsible for maintaining the IT working environment delivering a world-class experience for our users spread over a diverse landscape. Currently, we are looking for an Apprentice to join us complete an IT systems and networking, Azure Cloud Support Specialist, Level 3 program.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Oct 2021

Apprenticeship summary

  • Annual wage

    £13,500.00 - £15,500.00

  • Working week

    TBC upon interview.

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    01 Nov 2021

  • Date posted

    21 Jul 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001741519

  • Positions

    6 available

Key Responsibilities:

  • Assist the IT purchaser in all procurement duties including stock management
  • Provide strong customer service for internal IT teams as well as Business Partners and employees via phone, email and chat support, working closely with the Server and Networking teams
  • Keeping asset and change management systems up to date at all times
  • Housekeeping for Intune and JAMF MDM
  • Key role in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards
  • Responsible for successful deployment and upgrades of hardware
  • Maintaining the estate of printing devices
  • Perform computer management and system administration activities.
  • Proactive management of open incidents, working with technical support teams to gain the fastest resolution based on incident SLA
  • Support of the following Technology: Microsoft Office products, Windows 10, macOS, desktops, laptops, multi-function printers, basic LAN/WAN connectivity
  • Daily communication of service business line status
  • Ensuring all calls that cannot be resolved by the L1 team are allocated to the relevant support team in a timely manner and resolved
  • Updating and writing Knowledge Base entries when new solutions are established.
  • Raising awareness of regular repeat Incidents
  • Raising Problem Records for investigation
  • Virus Protection and Updates
  • Security Patching
  • Keeping all documentation and diagrams up to date and accurate
  • Performing all daily checks consistently and resolving issues 

Requirements and prospects

Desired skills

  • To effectively and efficiently identify the problem and resolve/or direct accordingly
  • All Microsoft products suites and Operating Systems experience
  • Keeping all documentation and diagrams up to date and accurate
  • Performing all daily checks consistently and resolving issues
  • Customer service skills
  • Warm, friendly and approachable demeanour striving for top rate customer satisfaction.
  • Excellent analytical and problem-solving skills with a want to find and understand the problem
  • Excellent verbal and written communication skills
  • Organised and calm under pressure

Personal qualities

  • Active Directory toolset with basic- to advanced-level configuration experience
  • Networking experience including TCP/IP, RDP, Wi-Fi

Desired qualifications

Entry requirements: 

You need to have 5 GCSE’s: 

  • Maths and English (or equivalents) at grades D/3 or above 
  • 3x GCSE’s or equivalent grade A-C 9/4 in any other subject 

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here.

https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx

Future prospects

Will be discussed throughout the apprenticeship.

Things to consider

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 


About the employer

THG aims to be the World’s leading Online Health & Beauty Destination. We are currently the UK’s leading multi-website online retailer with rapidly growing global operations and a unique proprietary technology platform THG Platform supports more than 140 million global website visitors, 5 million customers and 8 million orders dispatched worldwide across our market leading stores including:

www.myprotein.com, www.lookfantastic.com and www.coggles.com.

You are the face of IT and will have excellent Customer service skills ensuring that each and every employee is able to perform their roles in the most efficient way possible.

Employer

THE HUT GROUP LIMITED

Address

Orange Tower 10th Floor

Salford

M50 2HE

You must have JavaScript enabled to view a map of the location


Training

Training provider

QA LIMITED

Applications for this apprenticeship are being processed by QA Limited

  • Level 3 Infrastructure Technician Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship standard

Infrastructure technician

Level 3 (A level)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Oct 2021