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Apprentice Customer Service Assistant Venuedirectory Com

venuedirectory.com is an expanding business offering an interesting Customer Service Apprenticeship. Joining our busy team, this will be a fantastic experience for someone who is keen to learn and develop their skills with expert training and support. If this sounds like something you’d love to do, please apply now!

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Closing date: 12 Nov 2021

Apprenticeship summary

  • Weekly wage

    £160.18

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    37.25 hours per week including term time day release at Bournemouth College. Working hours 8.45am - 5.00pm with half an hour for lunch

    Total hours per week: 37.25

  • Expected duration

    15 months

  • Possible start date

    22 Nov 2021

  • Date posted

    21 Jul 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001741027

  • Positions

    1 available

This is great opportunity to learn how to display a professional courteous manner, work to strict deadlines and remain calm and professional in a pressurised and busy environment.

The role is varied and typically you will be learning about:

  • Responding to client queries either over the phone or via email
  • Contacting venues who have received enquiries and providing any and all assistance required by them in completing the enquiry process
  • Providing support to clients using our web portal, handling any and all assistance they may need in completing the enquiry process
  • Subscription Process for the UK and International venues
  • Data entry for the Venue database and the Supplier database; data matching and data cleansing; data reports and projects as required
  • Maintenance of venues within myeventschannel.com
  • Enquiry chasing for web user enquiries
  • Supporting on marketing campaigns and exhibitions preparations as required
  • General administration duties will include handling the post, ordering stationery, updating the car parking rota, filing and faxing
  • Assisting in the preparation of mail campaigns as instructed by the Operations Manager

Requirements and prospects

Desired skills

  • An enthusiastic personality with the ability to learn fast and grow within the role
  • Excellent communication skills and a positive telephone manner
  • A team player
  • Able to take direction and show a willingness to learn
  • Competent IT skills and accuracy

Personal qualities

  • Keen to learn and take pride your work
  • Committed to the apprenticeship opportunity
  • Friendly with a good sense of humour
  • Reliable, adaptable and punctual

Desired qualifications

  • 4 GCSEs at grade D/3 and above or equivalent, which must include English and maths

Future prospects

  • Progression to a higher level qualification and a permanent role

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates

BENEFITS:

A great culture and team environment. We nurture natural talent and want to make the most of our employees’ abilities. Comfortable and spacious office environment in the heart of Bournemouth.

NOTE: If your application is successful, you must attend an initial interview with Bournemouth & Poole College before your details are put forward to this employer. This will be arranged by an EMAIL invitation from The College. This is not an interview for the job but is an integral part of our recruitment process.


About the employer

venuedirectory.com has been established for 25 years and is the market leader in providing online interactive venue data to corporate and agency buyers of Meetings, Incentives, Conference & Events. Operating various business channels including internet based directories and a software booking system, the company markets to individual and group venues around the world.

Employer

Venuedirectory Com

Address

Enterprise House

Bournemouth

BH8 8EY

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Training

Training provider

BOURNEMOUTH AND POOLE COLLEGE, THE

Applications for this apprenticeship are being processed by Bournemouth & Poole College

Contact

grantj@bpc.ac.uk

You will receive the majority of your training on the job and will be required to attend college on a term time day release basis throughout the apprenticeship.

  • Customer Service Practitioner Level 2 apprenticeship standard
  • Functional skills English and maths Level 2 (if required)

Whilst undertaking your apprenticeship with us you will be mentored by one of our Venue Support Administrators and the Support Services Manager to ensure that you are able to make the most out of your opportunity.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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