Level 2 Customer Service Practitioner Apprentice Exmoor Ales Ltd
As office administrator you will learn a wide variety of tasks including Customer Order Collection, Cash Posting, Supplier Invoices, Supplier Payments, Packing Web Orders, Booking Courier Collections, Arranging Point of Sale for Pubs, Calculating discounts and prices, Check web portals for orders, Making gift packs, and Answering customer queries.
Closing date: 04 Aug 2021
Total hours per week: 40.00
Possible start date
21 Sep 2021
21 Jul 2021
Level 2 (GCSE)
Exmoor Ales has an administrative team of 4 people who cover all aspects of accounting and administration.
- Collect customer orders
- Answer customer queries
- Check customer web portals for orders
- Book courier collections
- Pack web orders
- Scan delivery notes
- Collate invoices & send out to customers
- Frank post
- Send out customer statements
- Send out pump clips and other POS
Requirements and prospects
- IT literate – confident in using various systems
- Ability to work as part of a team
- Drive and intelligence
- Communication skills
- Quick to learn
- Tact and diplomacy
- Work to deadlines
- Team player
- Trustworthy and reliable
GCSE A* to C/9 to 4 or equivalent in English and maths preferable but not essential.
This role will give a broad understanding of the operation of the brewery, it’s products and the administrative functions, as a growing business we see opportunity for future development in the areas of Customer Service and Sales. For example: the previous customer service apprentice is now employed by us as a Field Sales Executive.
Things to consider
As a small business with around 20 employees everyone needs to help out in any role to ensure we continue to give the best level of service to our customers. 30 minute unpaid lunch break.
About the employer
Bridgwater & Taunton College
Applications for this apprenticeship are being processed by Bridgwater & Taunton College
Level 2 Apprenticeship Standard - Customer Service Practitioner:
- Customer Service Practioner Level 2 Standard - Knowledge, Skills and Behaviours
- City & Guilds Level 2 Diploma in Customer Service Practitioners (Business Admin Pathway)
- Level 1 Functional Skills English (exemptions apply)
- Level 1 Functional Skills maths (exemptions apply)
The successful candidate will also need to complete a diagnostic assessment, which will help us plan the appropriate support required to meet your individual needs.
Customer service practitioner
Level 2 (GCSE)
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