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Level 2 Customer Service Practitioner Apprentice Exmoor Ales Ltd

As office administrator you will learn a wide variety of tasks including Customer Order Collection, Cash Posting, Supplier Invoices, Supplier Payments, Packing Web Orders, Booking Courier Collections, Arranging Point of Sale for Pubs, Calculating discounts and prices, Check web portals for orders, Making gift packs, and Answering customer queries.

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Closing date: 04 Aug 2021

Apprenticeship summary

  • Annual wage

    £11,440.00

  • Working week

    Monday to Friday 8.00 am to 4.30 pm

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    21 Sep 2021

  • Date posted

    21 Jul 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001740905

  • Positions

    1 available

Exmoor Ales has an administrative team of 4 people who cover all aspects of accounting and administration.

Main Duties:

  • Collect customer orders
  • Answer customer queries
  • Check customer web portals for orders
  • Book courier collections
  • Pack web orders
  • Scan delivery notes
  • Collate invoices & send out to customers
  • Frank post
  • Send out customer statements
  • Send out pump clips and other POS

Requirements and prospects

Desired skills

  • IT literate – confident in using various systems
  • Organisation
  • Ability to work as part of a team
  • Drive and intelligence
  • Communication skills
  • Quick to learn
  • Tact and diplomacy

Personal qualities

  • Motivated
  • Confident
  • Work to deadlines
  • Team player
  • Empathetic
  • Conscientious
  • Flexible
  • Trustworthy and reliable
  • Patient

Desired qualifications

GCSE A* to C/9 to 4 or equivalent in English and maths preferable but not essential.

Future prospects

This role will give a broad understanding of the operation of the brewery, it’s products and the administrative functions, as a growing business we see opportunity for future development in the areas of Customer Service and Sales. For example: the previous customer service apprentice is now employed by us as a Field Sales Executive.

Things to consider

As a small business with around 20 employees everyone needs to help out in any role to ensure we continue to give the best level of service to our customers. 30 minute unpaid lunch break.


About the employer

Founded in 1979 on the edge of Exmoor in Wiveliscombe, Exmoor Ales was one of the pioneer ‘Micro Breweries’ to stand against the onslaught of keg ale flooding the market from the big brewers. Concentrating on crafting ales of character and flavour.

Employer

Exmoor Ales Ltd

Address

Golden Hill Brewery

TA4 2NY

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Training

Training provider

Bridgwater & Taunton College

Applications for this apprenticeship are being processed by Bridgwater & Taunton College

Level 2 Apprenticeship Standard - Customer Service Practitioner:

  • Customer Service Practioner Level 2 Standard - Knowledge, Skills and Behaviours
  • City & Guilds Level 2 Diploma in Customer Service Practitioners (Business Admin Pathway)
  • Level 1 Functional Skills English (exemptions apply)
  • Level 1 Functional Skills maths (exemptions apply)

The successful candidate will also need to complete a diagnostic assessment, which will help us plan the appropriate support required to meet your individual needs.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

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