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Renault Parts Consultant Apprenticeship R. H. COMMERCIAL VEHICLES LIMITED

Remit are recruiting on behalf of R H Commercials who have a fantastic opportunity for an enthusiastic individual to start their career and join their skilled team as a Heavy Vehicle Technician. If you are interested, apply now!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Oct 2021

Apprenticeship summary

  • Weekly wage

    £172.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, hours TBC

    Total hours per week: 40.00

  • Expected duration

    13 months

  • Possible start date

    30 Oct 2021

  • Date posted

    20 Jul 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001740730

  • Positions

    1 available

Working within the Parts Department, you will be the first point of contact for our customers over the telephone and in branch so it's vital they have a welcoming experience. Our customers expect a high level of service and parts expertise and we don't like to disappoint!

Working as part of a team, the Parts Advisor role will be both demanding and rewarding. You will be an essential contact with Sherwood Truck and Van's Workshop Teams and external customers. You will need to build rapport with peers and customers, to provide an excellent service. You will ensure that the Workshop Teams and customers' needs and requirements for parts are met through the effective use of parts catalogues and computer stock lists.

Roles and Responsibilities include:

  • Being the first point of contact both face to face and over the telephone and delivering excellent customer service
  • Checking incoming stock against delivery notes and store stock in correct locations
  • Handling, storing and receiving stock, payments, procedures, identifying, sourcing and ordering parts
  • Support customers and workshop staff with parts identification and process
  • Process cash and card payments for customer parts
  • Ensure quality is maintained throughout all stages to exceed customers' expectations
  • Excellent customer service skills, including the ability to build positive relationships with the customer and to interpret customer needs

Requirements and prospects

Desired skills

You will need to have a high level of attention to detail with a clear positive attitude to work and the determination to succeed.

Personal qualities

  • A keen interest and passion for Customer Service
  • Practically minded
  • Logical approach to problem solving
  • An enthusiasm to learn new practical and theoretical skills

Desired qualifications

Minimum requirements are a Grade 3/D or equivalent in GCSE English Language and maths.

Future prospects

At the company they invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression.


About the employer

R H Bodyworks are one of the largest Car & Commercial vehicle paint and accident repair facilities in the UK. With customers ranging from private motorists to multinational insurers, we offer a wide range of vehicle accident repair, paint repair and bodyshop services for all cars and commercial vehicles.

Employer

R. H. COMMERCIAL VEHICLES LIMITED

Address

Clover Nook Road, Cotes Park Industrial Estate

Alfreton

DE55 4RF

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Training

Training provider

REMIT GROUP LIMITED

Applications for this apprenticeship are being processed by Remit Ltd

Contact

Matthew Nightingale

As a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2.

On successful completion, you will receive:

  • Level 2 in Customer Service
  • Level 1/Level 2 Functional Skills in English & maths (if required)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Oct 2021