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Apprentice Customer Advisor BSH HOME APPLIANCES LIMITED

The apprentice will promote products and services with the aim of generating income for the business and improving customer loyalty. This will include selling of repair plans, extended warranties, and accessories where appropriate.

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Closing date: 01 Dec 2021

Apprenticeship summary

  • Annual wage

    £11,700.00

  • Working week

    Monday - Friday, 09:00 - 17:00.

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    02 Dec 2021

  • Date posted

    19 Jul 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001740094

  • Positions

    6 available

Main duties will include but not be limited to:

  • The apprentice will handle customer enquiries via incoming and outgoing telephone calls and book service visits whilst identifying and ordering spare parts and accessories
  • Ownership will be taken of customer enquiries and follow through to completion
  • The apprentice will be required to work with a high level of customer service and be flexible in their approach to their role
  • The company place great importance on meeting targets through working as part of a team, comprising regular attendance, punctuality, and professionalism

This will be underpinned by on-the-job training for products and policies and full support for an Apprenticeship in Customer Service.


Requirements and prospects

Desired skills

  • Great customer service skills, and confident on the telephone
  • Good organisational skills

Personal qualities

  • Confident
  • Outgoing 
  • Can work well as part of a team

Desired qualifications

A minimum of 3 GCSEs at grades C/4-5 or above (or equivalent).

Future prospects

Possibility to remain on at the company dependent on successful completion of the apprenticeship. 

If made a permanent member of staff (after completing the apprenticeship) salary will increased to £24,757 per annum.

Things to consider

Under no circumstances should candidates contact the employer. All applications must go through Starting Off.


About the employer

Domestics and General Appliance sales and manufacture for Bosch, NEFF, and Siemens.

Employer

BSH HOME APPLIANCES LIMITED

Address

BSH Home Appliances

Geddington Road

Corby

NN18 8ET

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Training

Training provider

STARTING OFF (NORTHAMPTON) LIMITED

Applications for this apprenticeship are being processed by Starting Off

Contact

Jessica Berrill 01536 851190 jessica.berrill@startingoff.co.uk

Level 2 Customer Service Practitioner apprenticeship standard, which includes

  • Attending the workshops and completing the technical certificate and the induction workbook
  • Personal Learning and Thinking Skills (PLTS)
  • Level 1/2 Functional Skills in maths and English (if required) *
  • End-Point Assessment (EPA)

*Learners may be exempt from these with relevant GCSE grades. 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

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