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Customer Service Practitioner Level 2 Apprenticeship ULM SERVICES LIMITED

ULM Services are excited to be on the lookout for a switched-on individual to train towards managing tyre and related breakdowns. ULM’s business partners will rely on you liaising with the customer to supply information with a high degree of accuracy. It’s a fast-paced environment where you be dealing with constantly evolving situations.

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Closing date: 30 Oct 2021

Apprenticeship summary

  • Weekly wage

    £211.75

  • Working week

    Monday - Friday; shifts to be confirmed.

    Total hours per week: 38.50

  • Expected duration

    18 months

  • Possible start date

    01 Nov 2021

  • Date posted

    16 Jul 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001739310

  • Positions

    1 available

ULM Services are now recruiting a vibrant, but meticulous, individual to their inbound customer service team. The successful candidate will train towards managing individual tyre and related breakdowns across the country. You will be relied upon to gain information with a high degree of accuracy, to pass on to roadside assistance and to liaise with the customer. It’s a fast-paced environment where you will be kept busy dealing with constantly evolving situations. 

You will be actively:

  • Answering incoming phone calls in a timely manner from customers/fitters & third parties
  • Taking details of breakdown including location/vehicle information/tyre size etc
  • Ensuring all details are documented accurately on ULM computer call logging system
  • Checking stock availability
  • Ensuring clear details are passed across to the allocation team

Occasionally you will be required to complete other duties in order to facilitate the smooth and efficient operation of the business on a day-to-day basis.

  • Able to manage phone calls in a polite and courteous manner
  • Ability to listen and assess breakdown situations then ask correct questions
  • Produce IT reports
  • Strong computer and keyboard skills
  • Speaking confidently
  • Strong attention to detail
  • Experience in call centre environment and customer service experience would serve as an advantage
  • Knowledge of tyres is also desirable but not essential

Requirements and prospects

Desired skills

  • Ability to listen and assess breakdown situations then ask correct questions
  • Strong computer and keyboard skills
  • Experience in call centre environment and customer service experience would serve as an advantage
  • Knowledge of tyres is also desirable but not essential

Personal qualities

  • Speaking confidently
  • Strong attention to detail
  • Able to manage phone calls in a polite and courteous manner

Desired qualifications

Grade C/4 or above in GCSE maths and English, or equivalent qualifications will put you at a distinct advantage.

Future prospects

Although it is hoped that you will join the business as an apprentice and remain well beyond the completion of your training, your progress will be reviewed throughout your apprenticeship and a decision will be taken once you have achieved your certificates.

Things to consider

You will be working in a fast-paced environment where attention to detail is key. Incoming calls will not ever stop and it’s your job to make sure they are handled as efficiently as possible.


About the employer

ULM are a call centre that handles breakdowns for their owner members – Universal/Lodge/McConechys and Kingsway. We offer a 24 hour 365 day service that manages direct customer and third party work for our owners.

Employer

ULM SERVICES LIMITED

Address

University Court Lodge House

Stafford

ST18 0GE

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Training

Training provider

Performance Through People

Applications for this apprenticeship are being processed by Performance Through People

Contact

The Apprenticeship Works 01922 651100 ptprecruits@ptp-training.co.uk

  • Customer Service Practitioner Level 2 apprenticeship.
  • Functional Skills in English and maths, if required.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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