Customer Service Apprentice

Toad Footwear

Are you a confident and career driven individual who would like to join a fast paced retail team? A super exciting Customer Service Apprenticeship opportunity has arisen to work at Toad Footwear in Chesterfield town centre!

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Closing date: 27 Feb 2017

Apprenticeship summary

Weekly wage

£127.50

Wages explained
The current National Minimum Wage for an apprentice is £3.40 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
The minimum wage rates are £5.55 an hour for 18-20 year olds and £6.95 for anyone aged 21 and over.
Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

Working week

4 week days starting at 9:15am to 5:30pm and one weekend day. This will be rotated in on a monthly basis. Must be flexible on working hours.

Total hours per week: 37.50

Apprenticeship duration

13 months

Possible start date

10 Mar 2017

Date posted

12 Jan 2017

Apprenticeship level

Intermediate Level Apprenticeship

Reference number

VAC001156770

Positions

1 available

Are you a confident and career driven individual who would like to join a fast paced retail team?

A super exciting Customer Service Apprenticeship opportunity has arisen to work at Toad Footwear in Chesterfield town centre!

Being based in the retail store 90% of your day to day work will be for the on line provision. Typical duties will involve:

  • Working from a picking list to pick shoes
  • Understanding the vast array of styles, brands and sizes
  • Preparing the product for delivery
  • Understanding how the on line system works
  • Providing advice with on line queries
  • Dealing with customers coming into the shop on a day to day basis
  • Advising customers on products in store and on line

Throughout this qualification you will be fully supported and mentored by the staff on site.

Requirements and prospects

Desired skills

You will need to be a focused person with an accurate mind. Accuracy is key for this role.

Personal qualities

You will have an outgoing personality ideally have an interest in fashion.

Qualifications required

None.  Full training will be provided.

Future prospects

Possible future employment opportunities for the right candidate.

Things to consider

This is a fast paced role. The building in which you will be based in has many flights of stairs and you will be expected to go up and down them to get to the different stock locations.

About the employer

Toad Footwear is located in the heart of Chesterfield town centre and is a thriving on line retail business. Toad has been established for 13 years and is rapidly growing – types of products sold are stylish and current footwear to suit men, women and children. Having recently secured the ‘Prime’ badge from Amazon sales have dramatically increased and in turn has increased the business profile. As a team, Toad has worked extremely hard to provide first class service to every customer whether it be on line or in store.

Employer

Toad Footwear

Address

1-3 Stephenson Place

Chesterfield

S40 1XL

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Training provider

Customer Service Level 2 NVQ includes technical certificate and functional skills. PLTS, ERR workbook. Candidate will have full rights and responsibilities as standard employee.

Apprenticeship framework

Customer Service

Training provider

CHESTERFIELD COLLEGE

Applications for this apprenticeship are being processed by Chesterfield College

Before you apply

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Closing date: 27 Feb 2017