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Customer Service Apprentice Holes Lane Medical Ltd

Holes Lane Medical Limited are looking for an enthusiastic and hardworking Customer Service Apprentice to join their existing team; working in an integral role as part of a small and close-knit team.

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Closing date: 10 Jan 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    5 days (Includes 30 minutes unpaid lunch break) Monday 8.30-15.00 Tuesday 10.30-17.00 Wednesday 9.30-16.00 Thursday 10.30-17.00 Friday 10.30-17.00

    Total hours per week: 30.00

  • Expected duration

    15 months

  • Possible start date

    14 Jan 2022

  • Date posted

    13 Jul 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Responsibilities include:

Administration duties:

  • Data Inputting
  • Filing
  • Photocopying
  • Answering phone calls
  • General ad-hoc duties

Reception duties:

  • Booking appointments
  • Updating patients records
  • Ordering/Issuing Prescriptions
  • Filing Prescriptions
  • Dealing with patient queries

Requires high levels of confidentiality and security (the member of staff will be trained accordingly in Information Governance).

This is a great opportunity to gain valuable experience as a medical receptionist and is ideal for someone looking to begin a career within this sector.

Requirements and prospects

Desired skills

  • Basic English and Maths skills
  • IT Skills
  • Excellent telephone manner
  • Organised
  • Attention to detail
  • Letter writing and typing skills

Personal qualities

  • Must be pleasant and professional at all times.
  • Positive attitude and hard-working ethic, but also, they must be confident when speaking to a range of people.
  • They must have the ability to use their discretion and diplomacy skills when dealing with sensitive situation involving patients.

Desired qualifications

5 GCSEs grade 4/C or above including Maths & English

Future prospects

This is a great opportunity to gain valuable experience as a medical receptionist and is ideal for someone looking to begin a career within this sector.

A permanent position may be available after successful completion of the Apprenticeship. However, this cannot be guaranteed.

Things to consider

  • The suitable candidate must be a confident individual with the ability to deal with difficult situations.
  • Patients may often become impatient and irate as they are going through a difficult situation.
  • The apprentice must be confident enough to handle confrontation if it arises and have the ability to diffuse situations in a courteous and professional manner.
  • Location is important as may need to cover shifts at short notice.

About the employer

We aim to provide consistent, high-quality, friendly, and caring service for our patient's health needs. We have 6 doctors (5 partners and 1 salaried GP) and approximately 10,200 patients. Dr Cardwell is our Senior Partner who joined us in August 2010.


Holes Lane Medical Ltd



Holes Lane



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Training provider

Warrington and Vale Royal College

Applications for this apprenticeship are being processed by Warrington Collegiate Institute


Sadie Wrench 01925494579

  • Information Governance
  • CPR
  • Moving and Handling
  • Chid Protection & Vulnerable Adults awareness
  • Bespoke system training

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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