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Level 2 Customer Service Apprentice Clean Sweep Hire Limited

To provide general assistance to the team, dealing with customers and other visitors, answering the phone, directing people to the correct department, filling records, fax and photocopying duties, ensuring the reception area is kept clean and tidy.

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Closing date: 21 Nov 2021

Apprenticeship summary

  • Weekly wage

    £129.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    30 hours a week.

    Total hours per week: 30.00

  • Expected duration

    15 months

  • Possible start date

    22 Nov 2021

  • Date posted

    14 Jul 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001738069

  • Positions

    1 available

Duties to include:

  • Pro forma invoice creation, chase payments and process on world pay
  • Chase off hires for cash customers
  • Time sheets – drivers’ hours for approval
  • Goods receipting for all three depots, updating the service team that parts are available
  • Booking all hotel requests from the drivers
  • Ordering of stationary
  • Assist with raising PPM (Planned Preventative Maintenance) job sheets on both Insphire and Oneview
  • Reporting
  • POD (Proof of Delivery) & POC (Proof of Collection) requests
  • Supplier forms
  • Look at purchase ledger queries
  • Any other reasonable tasks as instructed by Line Manager

Requirements and prospects

Desired skills

  • Interpersonal skills
  • Communication
  • Influencing skills
  • Personal organisation

Personal qualities

  • Reliable
  • Friendly
  • Punctual
  • Keen to learn
  • Hardworking
  • Great listener 

Desired qualifications

Maths and English.

Future prospects

  • Customer Relationship Manager
  • Customer Support Agent
  • Customer Support Officer
  • Customer Service Executive Officer
  • Customer Service Delivery Co-ordinator
  • Customer Service Operator
  • Customer Service Team Leader
  • Customer Service Supervisor
  • Customer Service Manager
  • Senior Customer Service Advisor
  • Customer Relations Officer

Things to consider

You will need to commit to a 15-month apprenticeship programme and have the willingness and ability to work and study under your own initiative. This role will require 2 late nights a week but no weekend work. Smart office attire is mandatory to uphold high expectations.

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

Clean Sweep Hire rent out a wide range of modern Kärcher equipment and have grown to become one of the largest cleaning equipment hire companies in the UK, having built a reputation for providing our customers with a fast and reliable service throughout the UK.

Employer

Clean Sweep Hire Limited

Address

Albert Point Unit 1

Albert Street

Manchester

M43 7ZH

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Training

Training provider

TAMESIDE COLLEGE

Applications for this apprenticeship are being processed by Tameside College

Contact

Amber Thorpe 01619095706 amber.thorpe@tameside.ac.uk

Customer service level 2, maths and English function skills if required. 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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