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Customer Service Apprentice RS Recovery Ltd

A vehicle recovery company are looking for a confident apprentice to join their team. An opportunity for you to work within a busy and fast paced environment. Working towards achieving a nationally recognised apprenticeship qualification in Customer Services

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Closing date: 27 Oct 2021

Apprenticeship summary

  • Weekly wage

    £161.25

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Mon-Fri, 40 hours between 8.30 - 5pm; 30 mins break.

    Total hours per week: 37.50

  • Expected duration

    56 weeks

  • Possible start date

    30 Oct 2021

  • Date posted

    13 Jul 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001737794

  • Positions

    1 available

An excellent opportunity has arisen to work for a well established recovery company based in Tipton.

Duties to include:

  • Ensure company and customer systems are updated with details pertaining to vehicle recoveries
  • Proving excellent customer service to our clients 
  • Using Microsoft systems such as Excel 
  • Dealing with customers both on the phone and over email
  • Promoting RS Recovery services

Training will be provided for the right the candidate from the employer. This role will be ideal for someone who is looking for a long career and strives for success.


Requirements and prospects

Desired skills

  • Good administration skills
  • Able to work using own initiative
  • Able to communicate effectively in spoken or written form
  • Able to make a courtesy call to existing customers
  • Able to work in a busy sales team and work well within the team

Personal qualities

  • Motivated
  • Willingness to learn
  • Good telephone manner
  • Career driven
  • Enthusiasm and commitment

Desired qualifications

A*-D/9-3 GCSE English & maths or equivalent.

Future prospects

To be decided upon completion of training.

Things to consider

We ask that all applications are made directly through this website.


About the employer

A 24 hour recovery company based in the midlands who offer a wide range services from home starts to recovery. They aim to provide their customers with the best possible service and ensuring high standards are met.

Employer

RS Recovery Ltd

Address

Unit 37

Coneygre Industrial Estate

Tipton

DY4 8XP

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Training

Training provider

Nova Training

Applications for this apprenticeship are being processed by Nova Training Ltd

Contact

Neil Shakespeare 07814110666 neil.shakespeare@novatraining.co.uk

  • Customer Service Level 2 Standard
  • Functional Skills maths and English if required
  • Industry specific off the job training
  • Off The Job Training min 20%

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

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