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Apprentice Customer Service (Kitchen Sales Designer) HOWDEN JOINERY LIMITED

As an Apprentice Kitchen Sales Designer, you will learn how to survey, design and sell kitchens to achieve targets and contribute to the overall success of the depot. You will be friendly and engaging to build relationships with our customers. We will provide full training in depot and through our in-house Learning and Development team.

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Closing date: 24 Oct 2021

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, between 8am - 5pm/7.30am - 4.30pm. Shifts TBC.

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    08 Nov 2021

  • Date posted

    12 Jul 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Responsibilities will include:

  • How to conduct a kitchen survey, including measuring a room and identifying and recording locations of services
  • Questioning skills to enable you to obtain the customers’ requirements
  • How to transfer a hand drawn plan to our CAD system and prepare it for presentation
  • How to prepare an accurate quote from your plan
  • How to present a kitchen design to demonstrate it has met your customers’ requirements
  • Sales skills including objection handling and closing
  • Lead follow up and management
  • After sales care
  • Support from our chosen training partner to meet the requirements of a Customer Service Apprenticeship standard.
  • Working as part of a team
  • Customer service

While this role is mainly depot based you will also visit sites and customers properties to meet customers and carry out surveys, under supervision.

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Attention to detail

Personal qualities

  • Creative
  • Good timekeeping
  • Willingness to learn
  • Confident

Desired qualifications

  • GCSE (or equivalent) English and maths grade C/4 or above would be ideal but not essential, as this will be covered in your training programme under Functional Skills
  • This role involves frequent travel to customer properties; therefore, a full UK driving licence is preferred but not essential
  • If you are currently learning to drive you will still be considered for this position

Future prospects

  • At Howdens there are great opportunities to progress into one of many key depot roles, including sales and management

About the employer

Howdens Joinery is the UK's largest manufacturer and supplier of fitted kitchens, appliances and joinery products from local stock, with almost 700 Depots Nationwide.




3 Gateshead Close


SG19 1RS

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Training provider


Applications for this apprenticeship are being processed by Didac Limited


Annalise Morris 0800 773 4230

Level 2 Customer Service Practitioner Apprenticeship Standard, which includes:

  • Functional skills in English, maths, and ICT (if applicable)
  • Dealing with customers face to face
  • Working on a helpdesk
  • Problem-solving
  • Identifying improvements
  • Dealing with complaints
  • Going the extra mile and making a difference
  • Dealing with diverse customers and in diverse situations
  • Communicating effectively

Additional benefits:

  • Training from fully qualified Didac staff
  • Ensure you are working to current legal and good practice requirements

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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