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Apprentice Administrator (Allocations) emh group

An excellent opportunity has arisen for an apprentice to work for emh homes Allocations team, supporting us to let our empty properties to applicants in need of social housing. The post will involve a combination of office based work and working from home.

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Closing date: 30 Oct 2021

Apprenticeship summary

  • Weekly wage

    £184.80

  • Working week

    9.00am – 5.00pm Monday - Friday

    Total hours per week: 35.00

  • Expected duration

    15 months

  • Possible start date

    01 Nov 2021

  • Date posted

    08 Jul 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001735817

  • Positions

    1 available

An excellent and exciting opportunity has arisen for an apprentice to support the Allocations team. Working within a busy environment, training will cover all aspects of administration in line with the company’s standard operating procedures.

The apprentice will play an important team role in the day-to-day operations of the department and will be primarily responsible for providing effective and efficient administrative support to the Allocations team.

The successful applicant will develop a broad range of general administration skills as well as specialist skills in project working, creating campaigns and producing housing reports.

Duties to include:

  • Dealing with incoming and outgoing mail
  • Providing a generic administration and support service to the teams
  • Dealing with customer enquiries, maintaining accurate records and filing systems.
  • Working with colleagues to manage peaks and troughs and priorities within teams on a daily basis
  • Ensuring robust filing systems are used and documentation is maintained digitally for easy access
  • Communicating effectively with both internal and external customers using a range of ICT
  •  Assisting the team in letting new build properties
  •  Providing support to the team in managing the choice-based   lettings schemes
  •  Contributing to team meetings and organising events

The duties are intended to be a guide for this very varied role. Such duties may vary without changing the general character of the duties or levels of responsibility.  Full training will be provided in all areas to meet with the apprenticeship programme


Requirements and prospects

Desired skills

  • Good communication and interpersonal skills
  • Good customer care and telephone skills
  • Deal effectively with people
  • Committed to delivering excellent customer services
  • Well organised
  • Able to prioritise and work to deadlines
  • Good time management
  • Good typing skills
  •  Accurate record keeping
  • Candidates must be computer literate and have experience of using Microsoft packages including Word and Excel, Powerpoint and Outlook

Personal qualities

  • The successful candidate must be able to work as part of a busy team demonstrating flexibility and ability to work on own initiative.
  • Candidates must be hardworking, reliable and willing to complete any tasks associated with their job role, maintaining confidentiality at all times.
  • We are looking for a creative, confident and enthusiastic person that thrives in a fast paced and busy environment.
  • Commitment to own personal development and completion of the
  • Intermediate Apprenticeship in Customer Service

Desired qualifications

  • Grade 4 or above in GCSE maths and English, or equivalent qualifications.

Future prospects

It is expected that upon completion of the Intermediate Apprenticeship there may be an opportunity to progress further within the organisation onto a suitable pathway

Things to consider

It is important that the successful candidate is able to respect the confidential nature of personal information and privacy.

This is an office and home working based job role, however on occasions you may be required to go out to visit schemes with colleagues.


About the employer

EMH Group is an independent, profit-for-purpose organisation and is one of the largest providers of affordable homes and care and support services in the East Midlands.

We have more than 20,000 properties in more than 40 local authority areas across the region, and we provide care and support to hundreds more customers.

We have specialised in developing homes in rural communities and in providing a housing, care and support service to people with care needs and learning disabilities.

Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer.

A job with us is challenging, stimulating, and rewarding. We offer a friendly, open environment and encourage professional development and continuous learning among all our employees.

Employer

emh group

Address

Jubilee House

Whitwick Business Park

Stenson Road

Coalville

LE67 4NA

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Training

Training provider

Performance Through People

Applications for this apprenticeship are being processed by Performance Through People

Contact

The Apprenticeship Works +441922651100 ptprecruits@ptp-training.co.uk

  • Customer Service Practitioner Apprenticeship Standard
  • Functional skills in maths and English if required
  • Internal relevant training courses as required for the job

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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