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Level 2 Intermediate Apprenticeship Pharmacy Services Assistant Trustmed Pharmacy Within Leicester Royal Hospital

The apprenticeship is designed to give the technical experience and knowledge to be able to work as a qualified dispensary assistant after successful completion of a 15 month training and competency programme.

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Closing date: 01 Nov 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday 9.30am - 6.00pm Or 9.30am - 5.30pm, one Saturday and one Sunday per month

    Total hours per week: 40.00

  • Expected duration

    18 months

  • Possible start date

    02 Nov 2021

  • Date posted

    08 Jul 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

As an Apprentice Pharmacy Dispenser, you will work closely with your assessor and as part of the pharmacy team. Your role will be to gain the skills to provide exceptional standards of patient care by:

  • Engaging in and completing the programme of training
  • Accurate and efficient dispensing of medicines
  • Handling prescriptions, interacting with patients and providing advice on their medicines
  • Safe sales of medicines

Key Roles & Responsibilities:

To engage in and complete the programme of training, by: Developing and demonstrating the skills and competency required for successful completion of the in Pharmacy Services Assistant Standard Level 2.

  • Gathering evidence to demonstrate the required level of competence
  • Completing to the required standard all aspects of the in-service induction, training, education and assessment necessary, including mandatory training
  • Undertaking self-directed study using the materials provided, including allocation of the individuals own time
  • Working closely with their assessor, tutor, expert witnesses, line manager and dispensary colleagues in order to ensure timely progress with tasks
  • Planning and organising the workload and ensuring deadlines are met

To provide accurate and efficient dispensing of prescriptions in accordance with standard operating procedures and under the supervision of a registered pharmacy professional, by: 

  • Successfully completing the dispensing assessment to accurately dispense medicines
  •  Dispensing and labelling prescriptions accurately, safely and in a timely fashion
  • Maintaining accurate manual and computer records
  • Communicating with other members of the pharmacy team, customers and patients to solve problems and ensure high standards of service
  • Supporting optimal stock management including date checking


  • Record and review all your near misses and dispensing incidents. Undertake any necessary activity to rectify or prevent errors
  • To positively take part in patient safety and SaferWay meetings, provide and obtain feedback, and implementing required changes

To effectively handle prescriptions and associated interactions with patients, ensuring a positive and professional user experience, by:

  • Communicating with and assisting patients, their representatives and hospital staff face to face, over the telephone or by electronic methods in a polite and efficient manner
  • Working within the limits of knowledge, skills and responsibilities and making appropriate referrals to other members of the pharmacy team in accordance with standard operating procedures
  • Receiving prescription from patients, their representatives and hospital staff and obtaining information to enable the dispensing team to safely prepare the medicines
  • Taking payments in cash and electronically and confirming entitlement to exemption
  • Handing out dispensed medicines and providing appropriate counselling to patients or their representative about their medicines within the limits of knowledge and competency and under the supervision of the Responsible Pharmacist
  • Maintaining accurate records of transactions and filing prescriptions

To assist in the sales of Over-the-Counter medicines and other goods, under the supervision of the Responsible Pharmacist and in accordance with departmental Standard Operating Procedures by:

  • Successfully completing a recognised Medicines Counter Assistants training course
  • Providing safe and accurate information to customers on symptoms and products
  • Making appropriate referrals to the Responsible Pharmacist
  • Taking accurate payments in cash and electronically and, when necessary, cashing up
  • Optimal stock management including date checking
  • Merchandising goods
  • Ensuring the retail area is tidy and appears professional including accurate and updated price tickets
  • Ensuring a tidy, clean and well maintained pharmacy environment
  • Building good working relationships with the entire TrustMed Pharmacy team
  • To contribute to ensuring that medicines are stored in appropriate conditions and that temperature logs are kept
  • To contribute to ensuring that procedures are in place for the safe disposal of returned medicines from individuals or households and expired pharmacy stock medications
  • To contribute to the updating of patient information leaflets, posters and promotional materials
  • To participate in audits, surveys, quality improvement etc and such projects to contribute to the continuous improvement of pharmacy services
  • To understand the KPIs and business objectives and contribute to their achievement and performance
  • To use resources effectively and contribute towards the financial success of the business through spend and sales

Other Responsibilities:

  • There may also be a requirement to undertake other similar duties as part of this post in order to provide a quality service. These will be consistent with the level of responsibilities outlined above
  • This job description may be reviewed from time to time in light of developments and may be amended in consultation with the post holder
  •  Our highly accessible service offers opening hours across seven days and late evening. There is, therefore, a requirement to contribute to evening and weekend working in line with the needs of the business and/or be on-call. Please note travel between sites will be necessary to cover holidays, sickness etc.

Requirements and prospects

Desired skills

  • Ability to communicate effectively and clearly
  • Ability to work in a team
  • Applies instructions effectively
  • Ability to work under pressure and at an appropriate pace
  • IT literate
  • Excellent patient and customer service skills
  • Willingness to receive feedback and and act upon it
  • Attention to detail
  • Works with diligence and a high degree of accuracy
  • Organised and can manage own time to meet deadlines

Personal qualities

Values and Behaviours:

  • In undertaking this role you are expected at all times to behave in accordance with the Trust values, that we are part of, which demonstrate your commitment to the delivery of high quality services to patients

Our values are:

  • We treat people how we would like to be treated. a. We listen to our patients and to our colleagues, we always treat them with dignity and we respect their views and opinions; b. We are always polite, honest and friendly; c. We are here to help and we make sure that our patients and colleagues feel valued
  • We do what we say we are going to do. a. When we talk to patients and their relatives we are clear about what is happening; b. When we talk to colleagues we are clear about what is expected; c. We make the time to care; d. If we cannot do something, we will explain why
  • We focus on what matters most. a. We talk to patients, the public and colleagues about what matters most to them and we do not assume that we know best

Desired qualifications

Qualifications required: A*-C/9-4 in maths and English or equivalent at GCSE desirable but not essential.

Future prospects

Potential opportunity for a permanent role within the company following successful completion of the apprenticeship.

About the employer

TrustMed is the hospital outpatient pharmacies, managed by Pharmacy Services at Leicester’s Hospitals. Their team are a competent and highly trained team of pharmacists, dispensers and technicians who have patient safety and quality of services at heart.


Trustmed Pharmacy Within Leicester Royal Hospital


Trustmed Pharmacy

Leicester Royal Infirmary

Near Osborne Building



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Training provider


Applications for this apprenticeship are being processed by Nottingham College


Nottingham College Apprenticeship Team 0115 9457260

Pharmacy Services Assistant Level 2 -

  • BTEC Level 2 certificate in the Principles and Practice for Pharmacy Support Staff
  • Functional Skills English and maths (Level 1 or Level 2 is required) if not exempt
  • Day release - Work based learning no day release required 18 month duration

Please note that as this is an apprenticeship standard you will be required to sit an end point assessment. Please refer to above link for more information.

Apprenticeship standard

Pharmacy services assistant

Level 2 (GCSE)

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